Associate Director, Technology Sales Support - Solutions Consulting - Remote - Remote Eligible

Associate Director, Technology Sales Support

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

The Associate Director role offers growth potential opportunities, professional development, an engaging team environment, a remote schedule, and amazing benefits.

As the Associate Director, Technology Sales Support, you will provide leadership and strategic vision to multiple related departments within the sales support domain. Your role involves ensuring that the teams deliver outstanding technical support and solutions that meet customer needs and drive the company's sales goals. You will be instrumental in setting departmental strategies, enhancing team performance, and fostering cross-departmental collaboration. This is a high-impact leadership role for someone who thrives at the intersection of technology, people leadership, and complex enterprise sales—and who enjoys partnering closely with Sales to win strategic deals.

Key tasks include:

• Providing strategic leadership and direction to multiple technical sales support teams.
• Ensuring alignment of technical support activities with overall company objectives and sales targets.
• Developing and implementing advanced technical training programs for staff development.
• Collaborating with senior sales and product development leaders to create comprehensive support strategies.
• Overseeing the creation and maintenance of high-quality technical documentation and resources.
• Leading the resolution of the most complex and critical technical issues.
• Assessing departmental performance and implementing strategies for continuous improvement.
• Driving innovation in technical support methodologies and tools.
• Establishing and maintaining strong relationships with key customers and strategic partners.
• Representing the technical sales support function in executive and interdepartmental meetings.

You're a great fit if you meet these requirements:

• Bachelor's Degree
• Strategic leadership: Expertise in leading and strategizing at a high organizational level.
• Technical expertise: Deep understanding of technical products and engineering concepts.
• Cross-functional leadership: Ability to work effectively across departments.
• Complex problem-solving: Skills in handling intricate and high-stakes technical matters.
• Innovation: Capacity to drive advancements in technical support practices.
• Relationship management: Skills in fostering strong relationships with key stakeholders.
• Performance management: Experience in assessing and enhancing team performance.
• Strategic planning: Ability to develop and execute long-term departmental strategies.

What makes this role exciting:

• Lead and develop a high performing, distributed technical sales support / solutions consulting team.
• Partner with senior sales leadership on complex, multi-department enterprise opportunities.
• Set strategy, elevate execution, and drive continuous improvement across presales activities.
• Influence how cutting-edge Audit & Assurance technology is positioned in the market.
• Play a visible leadership role within a global, mission-driven organization.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply.

#Bethedifference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance.

Compensation: $110,300.00 - $197,150.00 USD. This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

EQUAL EMPLOYMENT OPPORTUNITY: Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.