Advisory Services Senior Consultant - Remote - Remote Eligible

Senior Consultant, Advisory Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

The Senior Consultant, Advisory Services is the overall project lead across moderate-complexity engagement types and is responsible for determining overall approach and structure of analysis for engagement and key deliverables. The Senior Consultant serves as the driving force to assist healthcare provider clients across a range of complex traditional, strategic, and/or clinical revenue cycle and medical group optimization projects. The Senior Consultant manages work streams and may also assign work streams to team members and self that reflect skills and development needs while meeting the needs and timelines of the client.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead day-to-day activities for small to large consulting projects with healthcare provider clients, providing project management, change management, and best practice expertise
• Serve as principal point of day to day contact for client project lead across both diagnostic and implementation engagements alike
• Gather needed data/information for the engagement and conduct appropriate analyses
• Cultivate the client's perception of Optum as a trusted partner and strategic advisor
• Versed in senior leadership discussions and presentations
• Drive high levels of client satisfaction
• Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations
• Collaborate with the client to confirm their expectations regarding key outcomes for the engagement
• Identify/understand the client's business issues and size the financial impact associated with key performance improvement opportunities
• Identify and manage stakeholders to engage in applicable engagement activities
• Establish optimal communication cadence with client and demonstrate sufficient executive presence to lead onsite presentations
• Able to identify issues and risks in the implementation timeframe; and recommend mitigation actions
• Facilitate senior level decision making
• Assist operational leaders in prioritization of tasks, data requests, and decisions to maintain the implementation timeline and milestones
• Develop and present superior quality client deliverables
• Identify/develop solutions to meet client needs
• Develop work plans for the engagement, as needed
• Manage engagement execution and profitability
• Ensure engagement quality through running to criticism
• Present engagement deliverables to applicable stakeholders
• Prepare customized client recommendations to realize improvement opportunities
• Apply knowledge of change management principles to drive implementation of engagement objectives
• Leverage project documents and deliverables to provide re-use/transferability for other engagements
• Identify lessons learned and communicate to appropriate stakeholders
• Versed in change management, conflict resolution, collaboration and driving actions from multiple disparate teams
• Maintain ongoing contact with clients to identify and address emerging issues/concerns
• Leverage and contribute to the applicable knowledge repositories
• Contribute to practice-level initiatives including business development and thought leadership beyond client project work
• Stay current on important issues in the healthcare industry
• Share professional and domain knowledge with peers and colleagues to build overall organization capabilities
• Effectively delegate project work to internal team members
• Coach and mentor junior staff and provide development support and coaching in enabling junior staff to grow professionally and develop new skill sets
• Up to 60% travel when safe

Required Qualifications:

• 4+ years of healthcare revenue cycle or medical group consulting experience
• Revenue cycle content expertise, with knowledge across both acute care and professional revenue cycle highly preferred
• Skilled in analytical techniques with the ability to identify root causes and apply creative problem-solving approaches
• Solid proficiency in data analytics across Microsoft Excel, Power BI, and/or Tableau
• Client relationship management experience
• Superior analytical capabilities and ability to drill down to the root cause of issues and be creative in problem solving
• Willingness to travel domestically, up to 60%

Preferred Qualifications:

• Professional consulting experience, preferably in healthcare
• Hands-on Tableau experience
• Knowledge across both acute care and professional revenue cycle
• Revenue Cycle operational knowledge and experience
• Experience managing projects/teams that achieved budget, timeline and deliverable goals
• Ability to lead and motivate cross-functional teams
• Experience mentoring junior level staff

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.