Account Manager - Digital Media (hybrid Remote) - Remote Eligible

Account Manager

Sharecare is the leading digital health company that helps people by providing them with a comprehensive and personalized health profile, where they can connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. Our virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize well-being by driving positive behavior change. At Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Working in tandem with the Strategic Sales Director in the Lifesciences division, the Account Manager is a critical client facing team member who drives client satisfaction and revenue through seamless delivery of service across multiple platforms and products. By developing a deep understanding of DTC and HCP clients' ROI/CPA, audience goals, marketing strategy and demographics, the Account Manager helps clients and Sales partners develop, execute, optimize and up-sell digital campaigns across integrated programs.

The individual that will succeed in this role will have experience driving client engagement, on-boarding new customers and agencies, leading campaign strategy and ensuring that clients achieve optimal results against their goals by improving KPIs through a variety of mechanisms. Strong time management, organization, presentations skills, cross-group collaboration, and thought leadership skills are all critical. Responsibilities include:

• Clear, concise communication to internal teammates and clients/agencies
• Leading cross-functional teams in support of client goals
• Balancing client needs with Sharecare's goals while maintaining a positive consumer experience
• Proactive management of client program performance to maximize profitability
• Providing resolution of customer issues and managing/escalating concerns as appropriate
• Collaborating on pre-sale proposals and campaign strategies
• Utilizing and translating data analytics throughout the sales process
• Providing post sales implementation quarterbacking and support
• Establishing regular status meetings with clients
• Monitoring campaign delivery and performance to make proactive recommendations
• Driving performance improvement initiatives based on measurement provided by third-party sources
• Assisting accounts receivable with monthly billing
• Providing industry insights and highlighting significant trends
• Contributing towards successful contract renewal and account growth

Qualifications include:

• BA/BS degree from an accredited college/university
• Minimum 3-year experience in client service of digital advertising campaigns
• Ability to make timely decisions in a fast-paced atmosphere
• Strong communication skills with the ability to present complex business subjects
• Proficiency using Salesforce, MS Office, MS Power Point, and Excel
• Strong analytical skill set and ability to use data for strategy
• Infectious passion for teamwork, client service, digital advertising and reaching business results
• Ability to travel to attend client meetings, conferences, seminars and industry events

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor.