Business Operations - Vendor Manager EMEA

Business Operations Manager

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionize the industry and be a generational company.

Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enables clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).

We are a small but strong team of 185 people (and growing), hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Business Operations Manager to help spearhead the overall look and feel of our features and services.

As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies and RemoFirst's internal initiatives to drive overall business growth.

Core Responsibilities

• Act as primary owner of vendor relationships for assigned countries.
• Manage vendor performance, SLAs, issue resolution, and continuous improvement.
• Run quarterly QBRs with local partners
• Own vendor escalations (operational, compliance, payroll, service quality).
• Ensure vendors provide accurate, timely country information for internal teams (Program managers, CXG, Country Knowledge and Enablement, Legal, Sales).
• Partner closely with the Strategic Sourcing team on adherence to regulatory and contractual obligations.
• Coordinate vendor-driven changes (process updates, compliance changes, system changes).
• Maintain partner documentation and internal knowledge (Confluence, country guides).
• Provide input into vendor renewals, risk assessments, and consolidation strategies.

Stakeholders & Interfaces:

• Local partners
• Legal & Compliance
• Strategic Sourcing
• Program Management
• Knowledge and Enablement team
• Product
• CXG
• Finance

Skills & Experience:

• Deep experience managing external vendors in regulated environments.
• Strong escalation management and negotiation skills.
• Ability to drive strategic initiatives and QBRs with local partners
• Ability to translate complex local regulations into clear internal guidance.
• Detail-oriented with strong documentation discipline.
• Comfortable operating without regional silos.