Technical Support Specialist I

First Line Desktop Support Specialist

***MUST BE ONSITE IN RALEIGH, NC***

Would you be keen to take ownership of 1st line desktop issues?

Do you enjoy troubleshooting and resolving customer technical problems quickly?

About the team: Lexisnexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the role: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

Responsibilities:

• Providing first-line desktop support to our customers for hardware, software, and printing issues
• Traveling to company trade-shows to assist and support our technical setups
• Performing daily backup procedures to ensure successful completion
• Performing troubleshooting and problem resolution for all types of technical issues in our IT infrastructure
• Liaising with third-party software and hardware vendors for problem resolution and upgrades of software and desktop hardware

Requirements:

• Be able to travel around 25% to provide technical support and assistance for trade-shows
• Have good organizational skills when dealing with multiple priorities and issues
• Have good problem-solving skills and the ability to troubleshoot hardware and software issues
• Be familiar with backup procedures
• Show a basic understanding of software monitoring tools
• Have experience of performing Desktop Hardware and Software installations

Work in a way that works for you: We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health benefits: comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-long term disability, life and accidental death insurance, critical illness, and hospital indemnity - family benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health savings, health care, dependent care and commuter spending accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business: LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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