Technical Support Analyst

Technical Support Analyst

Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.

Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with escalation teams to explain errors and/or recommend enhancements to products

Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Proven analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of computer software.
• 2+ years experience in customer technical support.

The salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD

The salary range provided in this posting is the base salary range for CA and Washington, DC: $46,000-50,000 USD

The salary range provided in this posting is the base salary range for Maryland and Washington: $46,000-50,000 USD

The salary range provided in this posting is the base salary range for Colorado: $46,000-50,000 USD