Customer Support/ops Coordinator 1

Job Title

Accountabilities/Responsibilities:

Manage cases and orders queue.

Handle user and account management–related cases

Fulfill account manager renewals for Data Services products

Manage business unit established sla's.

Key Skills Required:

Strong communication and customer-service skills

Ability to manage cases or tasks with accuracy and attention to detail

Familiarity with CRM or support systems (e.g., Salesforce, Zendesk)

Good time-management and organizational skills

Basic data entry and reporting abilities

Problem-solving and decision-making skills

Ability to work collaboratively across teams

Adaptability in a fast-paced environment

Process-oriented mindset and ability to follow established workflows

Comfort using productivity tools (Excel, Outlook, Teams)

Ability to prioritize tasks and manage competing deadlines

Dependability and strong sense of ownership over assigned task

Qualifications:

Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)

With 1–2 years of experience in customer support, operations, order management, or a similar service-oriented role

Strong written and verbal communication skills

Ability to manage customer inquiries, cases, or operational tasks with accuracy and attention to detail

Familiarity with CRM or case-management systems (e.g., Salesforce, Zendesk, ServiceNow)

Proficiency with productivity tools such as Microsoft Outlook, Excel, Teams, and Word

Strong organizational and time-management abilities, including handling multiple priorities

Problem-solving and critical-thinking skills with the ability to follow established processes

Ability to work collaboratively with cross-functional teams

Demonstrated reliability, professionalism, and a customer-first mindset

Adaptability in dynamic or fast-paced work environments

Ability to meet SLAs and adhere to internal policies and guidelines

Ability to work independently.

Experience in working directly with clients in a support capacity.

Strong work ethic and positive attitude, even in routine responsibilities.

Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Willingness to adjust/rotate schedule when needed.