Customer Support/ops Coordinator I

Job Title

Process new orders for customers for vital record requests and payment services requests.

Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced.

Be knowledgeable on agency specific rules on vital records.

Navigate for information required by customer with ease.

Provide correct information and direct customers to correct department / number if needed.

Always ensure first contact resolution.

Accurately input information required on VPS.

Ensure quality on all calls as per Call Centre monitoring definitions.

Communicate effectively and always ensure customer satisfaction.

Timely reporting of any technical difficulties, discrepancies or updates to immediate supervisor.

Be able to meet or exceed all required SLAs.

Help out in new hire training, if any.

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