Customer Support Executive

International Order Fulfillment Specialist

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

Our International Fulfilment team supports a globally distributed sales organization by managing sales order processing and product fulfillment. We ensure accurate billing and timely revenue recognition by overseeing the full order lifecycle—from submission in Salesforce.com through to invoicing.

You will be responsible for validating and processing orders in Salesforce.com, ensuring accuracy and compliance with audit standards. This role involves collaboration across teams and requires strong organizational skills to manage multiple priorities effectively.

Responsibilities

• Validate and process sales orders in Salesforce.com through to invoicing.
• Ensure accuracy of quotes and billing to support timely revenue recognition.
• Build effective working relationships with sales and internal stakeholders to maintain data integrity and governance.
• Collaborate with fulfillment colleagues to uphold workflows and audit standards.
• Provide consistent, high-quality support to international customers.

Requirements

• Ability to manage multiple tasks and meet deadlines independently.
• Comfortable working under pressure and adapting to changing priorities.
• Strong attention to detail and analytical thinking.
• Experience with Salesforce or similar CRM systems.
• Proficiency in Microsoft Office tools.
• Collaborative mindset with a focus on delivering value to customers.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work

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