Client Service Delivery Analyst III - Remote Eligible

Senior Implementation Specialist

The Senior Implementation Specialist serves as the primary technical resource for insurance carriers during the design, development, and integration of automated product ordering applications. This is a direct, customer-facing role responsible for ensuring quality, timeliness, and customer satisfaction for assigned implementations. You will lead clients through their development lifecycle, provide best practices, and act as a trusted advisor for technical and business stakeholders.

Responsibilities

Own day-to-day interactions with multiple clients, ensuring alignment on project objectives and removing roadblocks.

Coordinate implementation project plans and manage conflicting priorities across customers and internal teams.

Lead customers through development lifecycles, sharing product knowledge and best practices for data utilization.

Establish connectivity and configure product systems for successful integration.

Conduct pre-implementation workshops and deliver technical training to diverse audiences, including C-suite executives.

Educate customers on data product outputs, including XML and JSON formats.

Monitor implementation results against expected outcomes and proactively communicate significant variances to leadership.

Gather technical and user requirements, propose solutions, and manage expectations throughout the project.

Represent LexisNexis at customer meetings, industry conferences, and events.

Travel as needed based on business requirements.

Requirements

Proven experience in technical implementation or integration roles, preferably within the insurance industry.

Strong understanding of insurance products, systems, and processes.

Proficiency in XML and JSON data formats.

Excellent communication and facilitation skills for both technical and business audiences.

Ability to manage multiple projects, prioritize tasks, and resolve issues effectively.

Solution-oriented mindset with a focus on delivering seamless customer experiences.

Confidence and influence to represent the organization in high-level meetings and industry events.

Willingness to travel as required.

National Base Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.