Account Manager

Account Manager

Closd is a collaborative platform created by former lawyers that simplifies, secures, and accelerates legal operations end-to-end. Our mission is to transform the way legal operations are conducted, making them faster and 100% digital.

Closd offers both a data room solution and a legal operations management platform. The company has been acquired by LexisNexis, a leader in legal information and data in France. The company relies on a century of editorial expertise and mastery of technologies like artificial intelligence (generative AI, machine learning, NLP, etc.) to design, in collaboration with our clients and in an agile way, reference solutions like Lexis 360 Intelligence and Lexis Poly.

Our reason for being: to advance the rule of law everywhere in the world, with our commitments to the Rule of Law. Our leitmotif? To innovate, with our employees, to respond to the concerns of our clients and anticipate their legal security and productivity needs.

In France, we dedicate 20M€ per year to innovation to develop responsible AI and next-generation solutions. Our first resource is you. We place fundamental importance on your fulfillment and the achievement of excellence in your daily missions. Join us in a project of scale!

Context:

Within the Commercial and Operational Marketing Direction France, your mission is to sell and promote the company's products and services related to the software activity, aimed at lawyers, accountants, companies, and their collaborators (lawyers, social law specialists, etc.) in a localized geographical area in the Grand Ouest region and Ile de France.

Your main mission will be to develop the existing portfolio and ensure the promotion of all products and services on a dedicated account portfolio, particularly concerning the software activity.

The mission is broken down as follows:

• Ensure follow-up of portfolio accounts and be a force of proposal for developing the software ecosystem with these clients
• Manage sales cycles (from discovery to closing, on sectors of activity such as lawyers, accountants, and companies)
• Understand, analyze the needs and issues related to the activity of your clients with a fine apprehension of legal professions (legal security, profitability, management, organizational optimization, risk management, etc.) with the ability to address high-level stakeholders.
• Follow and develop the turnover on existing clients through cross-selling: online and software coupled sales, regular visits of the client park, support and advice for the development of the firm, promotion of the product and service range, development of the account by new sales, support of the client in a better understanding of products and services.
• Ensure a service and consulting mission in order to provide the best services, tools, and solutions best suited to the needs of our clients (sales in advisory mode: know how to position yourself as a real advisor to the clients and as a promoter of digital innovative solutions).
• Act as an interface between the needs of clients and the internal services of the company by participating in the development of our solutions by formalizing your client feedback, and by ensuring the proper application of methods and processes (use of CRM, feedback from the field, improvement of product functionalities…), and ensure reporting (you will have qualitative objectives).
• Ensure your own appointment-making with intensive prospecting of identified targets (emailing, Sales Navigator, via social networks, events…), with the complement of qualified appointments provided by the marketing cell.
• Continue to meet the new needs of our clients by finding solutions through engineering or responses via existing products, in order to maintain a high level of satisfaction among our clients.
• Work jointly in a cross-functional and matrix mode with the different LNF departments (support teams, marketing, adv, development, editorial…).
• Ensure competitive surveillance and follow-up of the addressed market.

Your profile:

• Of a rather nurturing temperament, you are dynamic, tenacious, and you like to challenge yourself (you are results-oriented) and possess good resilience.

• You like to challenge yourself, go beyond yourself, and possess a good sense of contact and especially that of autonomy and organization.

• You have good knowledge of the legal professions and the figures and tools used by the firms. Knowledge of business software (CEGID, SAGE, CADOR…) or in SaaS mode would be highly appreciated.

• You are agile-minded and ready to learn, you know how to challenge yourself, and you are eager to intervene on a quality target to integrate and respond to complex and ambitious client issues.

• Ideally, you have a first successful commercial experience of 3 to 5 years minimum in the world of publishing, new technologies, or in the software and IT world.

• You have a good presentation and are recognized for your skills in oral and written communication.

• You are able to manage several priorities in a limited time.

• You like to understand, find solutions, sell, demonstrate, and convince.

• Managing a client by phone or remotely in the current health context is part of your daily routine… otherwise, the position requires a lot of travel.

• Having legal and/or software knowledge would be a plus.

Work the way that suits you.

We encourage a healthy work-life balance throughout the organization, with various flexible and remote work options available for employees.

We work for you.

We believe in a healthy work-life balance. We know that your well-being and happiness are essential for a long and successful career. The reasons to join us:

• A team with strong values, united, and caring
• A challenging environment, with many challenges to face
• Offices in the heart of Paris
• A competitive salary package: RTT, health insurance, 50% of the transport ticket reimbursed

Working with us

At CLOSD, we are passionate about having a positive impact on society and clients through our unique contributions as a company. Within our Group, this is particularly through access to information, advancement of science and health, protection of society, promotion of the rule of law, and access to justice. We are fully committed to creating a fair and equitable work environment for our employees.

Diversity and inclusion are important for our future, and we need the commitment of people from all backgrounds, experiences, and ideas to achieve true innovation for our clients worldwide. We want our Group to be a place where it is good to work, where our employees feel valued, have equal opportunities, and benefit from equal pay, regardless of their gender, sexual identity, origin, religion, sexual orientation, age, or disability.

All our positions are open to people with disabilities. In this regard, and in order to allow us to organize your interview as best as possible, we ask you to let us know the accommodations that would be necessary for its good conduct.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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