Senior Telesales Associate - Remote Eligible

Senior Telesales Associate

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We're seeking a driven and experienced Senior Telesales Associate to play a pivotal role in driving business growth through advanced sales techniques and strategic client engagement. You'll be responsible for managing the full sales cycle, handling complex negotiations, and cultivating long-term relationships while guiding junior team members toward success.

Responsibilities include:

• Proactively source, identify, and qualify high value leads through strategic outbound calls, warm referrals, and intelligent use of CRM insights.
• Conduct deep dive needs assessments to understand customer pain points and position our HMO solution as the best fit.
• Articulate the value of our health insurance plans with confidence, clarity, and relevance to each client's unique challenges.
• Maintain a structured, up-to-date sales pipeline using CRM tools, prioritizing high-conversion opportunities.
• Skillfully manage the sales cycle from first call to sign-up, ensuring a seamless and professional customer experience.
• Establish trust and maintain long-term relationships with prospects, acting as a credible advisor.
• Maintain detailed records of all customer interactions, feedback, objections, and outcomes for continuous improvement.
• Mentor and guide junior telesales associates, sharing best practices and supporting professional development.