IT Support Associate

IT Support Associate

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs. The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.

What you'll do:

• Respond to helpdesk tickets related to IT and user support
• Provide onsite support to Lagos-based staff and remote assistance to global users
• Track and maintain inventory of IT assets and tools
• Manage user setup and removal during onboarding/offboarding
• Coordinate with external vendors on repairs or hardware purchases
• Assist with setting up internet, firewall, and office network connections
• Run routine system checks and escalate technical issues as needed