Customer Service Assistant

Customer Service Assistant

Be the face of leading brands in-store, combining your hospitality skills with customer service expertise to drive retail sales as a friendly and engaging Brand Ambassador

Northwich, Venables Rd, CW9 5RT - retail store setting | £14.34/hour (incl. holiday pay) + performance incentives | Zero Hours Contract

Love great food and drink? Love talking to people?

We're on the lookout for confident, enthusiastic Brand Ambassadors to bring premium alcohol and food brands to life in-store. You'll serve up samples, spark conversations, and create moments shoppers remember - all while earning great pay and rewards.

What You'll Do

• Offer shoppers samples of premium alcohol and delicious food
• Share the flavour, story, and benefits of each product with confidence
• Inspire purchases through an enjoyable customer experience
• Represent top brands with energy, professionalism, and personality

Why You'll Love It Here

• Shifts: Thursdays–Sundays, 10:30am - 3:30pm or 12pm - 5pm to fit your lifestyle
• Great Pay + Perks: £14.34/hour (holiday pay included) plus performance-based incentives
• Regular Opportunities: Consistent monthly shifts with room to grow
• Full Training: Includes Level 2 Food Hygiene certificate and on-the-job coaching
• Positive Team Culture: Fun, supportive environment where your personality shines

You Are

• Outgoing, friendly, and confident in engaging the public
• Reliable, professional, and customer-focused
• Passionate about food, drink, and retail
• Ideally experienced in promotions, events, retail, hospitality, or customer service - but we'll provide full training

Apply now and be the friendly face that gets customers saying “I'll take one!”

At REL Field Marketing, our colleagues are valued, supported, and set up for success by empowering them with the tools, training, and opportunities to excel in a dynamic environment. We are committed to fostering an inclusive, welcoming workplace where everyone can thrive and celebrate individuality.

Awards

We are an Award-Winning Workplace! We're proud to be recognised as one of UK & Europe's Best Workplaces™ every year since 2015, with additional accolades:

• UK's Best Workplaces™ for Women (since 2018)
• UK's Best Workplaces™ for Wellbeing (since 2022)
• UK's Best Workplaces™ for Development (since 2024)
• UK's Best Workplaces™ in Consulting & Professional Services (2023)
• Happiest Workplace Award (WorkL, 2023)

We're also the most awarded agency in our industry, with multiple FMBE awards (our industry awards) and more Agency of the Year titles than any competitor.

Sustainability

Looking for a company committed to a Sustainable Future? Our environmental achievements include...

• Ecovadis – Silver Award
• ISO 14001 & ISO 27001 Certifications
• Cyber Essentials Accreditation
• Partnership with Oblong Trees

Ready to join a workplace where your talents are recognised, your growth is supported, and your success is celebrated? Join us!