Operations Manager, Curbside Collections/maintenance

Operations Manager, Curbside Collections/Maintenance

The Operations Manager – Curbside Revenue Collections & Maintenance is a hands-on operational leader responsible for the day-to-day execution, oversight, and performance of curbside revenue collection services and preventative maintenance/cleaning programs across a municipal parking program. This role ensures the integrity, transparency, safety, and consistency of all assigned collection and maintenance activities while supporting a positive customer experience in the public right-of-way.

The Operations Manager leads frontline collection and maintenance personnel, manages route planning and scheduling, enforces internal controls and audit-ready documentation, and ensures curbside assets such as pay stations, meter equipment, and related signage are properly maintained, clean, and functioning. The role serves as a key liaison between field teams, client stakeholders, and supporting vendors or technical partners to ensure service delivery meets or exceeds contract standards.

Key Responsibilities

Revenue Collection Operations (Curbside Systems) · Oversee day-to-day curbside revenue collection operations including route planning, scheduled collections, vault/canister exchanges, equipment access control, and documentation protocols. · Ensure all collection activities are completed safely, on time, and in accordance with established policies, procedures, and internal control standards. · Enforce strict chain-of-custody practices, including dual-custody processes where applicable, and maintain integrity of all cashless/cash-related collection activity. · Review and validate collection logs, exception reports, and operational activity reporting to ensure accuracy, completeness, and audit readiness. · Coordinate with counting/reconciliation partners (internal or third-party) to ensure collection documentation supports accurate balancing and reporting. · Investigate collection anomalies, document findings, and implement corrective actions to mitigate revenue risk.

Preventative Maintenance & Cleaning Program Oversight · Develop, implement, and manage preventative and daily cleaning programs for curbside parking assets including pay stations, poles/meters, decals, signage, and surrounding public-facing environments. · Ensure equipment and signage are maintained in a safe, clean, and customer-friendly condition that supports compliance and confidence in the parking system. · Conduct routine inspections and quality assurance checks to verify service standards are being met. · Identify maintenance issues (damage, wear, vandalism, visibility concerns, performance concerns) and coordinate timely resolution with appropriate parties. · Track and report asset condition and cleanliness levels, escalations, and corrective measures.

Team Leadership & Workforce Management · Lead, coach, and hold accountable a team of revenue collection and maintenance/cleaning staff. · Support recruiting, onboarding, training, scheduling, and performance management of assigned employees. · Establish daily priorities and task assignments; verify completion and adherence to safety and quality requirements. · Foster a culture of accountability, professionalism, customer service, and continuous improvement.

Safety, Compliance, and Risk Management · Ensure field staff compliance with all safety protocols including situational awareness, use of PPE, vehicle operation standards, and secure handling procedures. · Maintain operational readiness for incident response, including documentation and escalation for safety events, equipment damage, or service disruptions. · Ensure compliance with all applicable company policies, client requirements, and contract deliverables. · Participate in audits and operational reviews by preparing documentation and supporting corrective action planning.

Reporting, Documentation, and Performance Management · Maintain accurate operational documentation including collection activity logs, maintenance records, inspection checklists, exception reporting, and service verification. · Produce routine performance updates for leadership and/or client stakeholders as required (daily/weekly/monthly operational summaries). · Track key performance indicators (KPIs) such as route completion, exception rates, service timeliness, cleanliness scores, equipment issues, and staffing productivity. · Recommend process improvements to increase efficiency, transparency, and reliability of collections and maintenance programs.

Stakeholder & Vendor Coordination · Serve as a primary field liaison between Reimagined Parking operations teams and technology/maintenance vendors supporting curbside equipment. · Coordinate service requests, issue escalations, and follow-up resolution while maintaining clear communication and documentation. · Support positive, professional relationships with client representatives and partner organizations through proactive communication and responsive service.

Skills, Knowledge and Expertise

· 3+ years of operations leadership experience in at least one of the following: municipal services, field operations, logistics, cash handling/revenue controls, facilities maintenance, or service delivery management. · Demonstrated experience managing frontline teams with accountability for daily performance. · Strong working knowledge of internal controls, documentation standards, and audit-ready operational practices. · High attention to detail and ability to identify risk, variances, and process gaps. · Proficiency with mobile reporting tools, log tracking, and Microsoft Office (Outlook, Excel, Word). · Valid driver's license with an acceptable motor vehicle record.

Benefits

Join our team and enjoy an outstanding benefits package, including: Generous Paid Time Off : Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One–is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.