Operations Manager - Massachusetts

Operations Manager - Massachusetts

We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Key Responsibilities

The Operations Manager ensures safe and efficient parking operations, while delivering a service that exceeds our customer/client's expectations. The Assistant Operations Manager is responsible for all aspects of operating the parking facility including staff management, revenue control, safety, and client relations.

· Responsible for the supervision of location staff including delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.

· Recruit, select, and train new employees; develop onboarding plans for new employees to ensure success.

· Act as one of the main points of contact to client or Property Manager; attend location meetings as appropriate and respond to client requests to develop and maintain a good working relationship.

· Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.

· Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.

· Review profit and loss statements, adjustments, and variance reports monthly; make adjustments as necessary to achieve budget goals.

· Prepare daily, weekly, and monthly operating reports as required.

· Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.

· Immediately respond to reports of accidents, incidents, or safety concerns.

· Always communicate professionally with guests, clients, and teammates.

Skills, Knowledge and Expertise

• At least 18 years of age

• Excellent written and oral communication skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Experience in account management and revenue collection

• Experience in delivering exemplary customer service

• Previous supervisory experience

• Previous in the parking industry, preferred.

Benefits

Join our team and enjoy an outstanding benefits package, including:

Annual Discretionary Incentive plan : Designed to align pay with performance.

Generous Paid Time Off : Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.