Assistant Operations Manager

Assistant Operations Manager

We are seeking motivated and customer-centric Assistant Operations Manager to help manage our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Key Responsibilities

Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker

Check the parking system and make sure it's running properly along with the CCTV.

Perform walkthroughs to ensure cleanliness of the garage.

Check the cash machines, replenish them with cash and take the money out of the previous day.

Prepare deposits

Check emails and previous' day operations

Supervising Parking Attendants and Maintenance Team

Address customer issues and concerns.

Serve as a point of contact for escalated customer concerns (refunds, claims and/or complaints)

Assist in ordering supplies or placing vendors orders as needed (office and garage supplies)

Monitoring inventory levels of tickets.

Collect data on parking metrics.

Prepare and review reports on transient and monthly operations for the client.

Generate monthly reports

Ad Hoc Projects

Cover PTO

Other duties as assigned

Skills, Knowledge and Expertise

Associate's degree in Business Administration, Management, or a related field.

A Valid Drivers License

Proven experience in the parking management industry.

Strong focus on customer service and client satisfaction.

Event management experience is a plus.

Client relationship management skills.

Business development and strategic thinking abilities.

Leadership and team-building skills.

Benefits

Join our team and enjoy an outstanding benefits package, including:

Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

About Reimagined Parking

The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf . Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.