Airport Shuttle Operations Manager

Airport Shuttle Operations Manager

Reimagined Parking is seeking a highly motivated and experienced Airport Shuttle Manager to oversee daily shuttle operations at Charleston International Airport. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, client management, operational logistics, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Key Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
• Team Leadership: Manage a team of 25–30 employees, including shuttle drivers and support staff.
• Shuttle Operations Oversight: Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules.
• Driver Supervision: Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements.
• 24/7 Operations Oversight: Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours.
• Incident Management: Respond to and resolve operational issues, including vehicle breakdowns, delays, and customer complaints, with urgency and professionalism.

Skills, Knowledge, and Expertise

• Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations.
• Strong focus on customer service and client satisfaction.
• Client relationship management skills.
• Airport or transit operations experience strongly preferred.
• Excellent leadership, communication, and problem-solving skills.
• Strong knowledge of DOT, OSHA, and airport safety regulations.
• Ability to manage multiple priorities in a dynamic, high-volume environment.
• Proficiency in Microsoft Office Suite and scheduling/dispatch software.
• Valid driver’s license with a clean driving record; CDL with passenger endorsement preferred.
• Must successfully pass pre-employment drug screen, DOT physical, MVR check, and background check.

• Physical Demands:
  • Frequently operate small office equipment such as a computer, tablet, copier/printer, and telephone.
  • Occasionally lift and move items up to 25 pounds.
  • Ability to stand, walk, and sit for extended periods.
• Working Conditions:
  • Work is performed both indoors and outdoors, including exposure to varying weather conditions.
  • May be required to work evenings, weekends, and holidays depending on operational needs.
  • Must be available to support a 24/7 operation, including emergency response as needed.

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Annual Discretionary Incentive Plan: Designed to align pay with performance.
• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral health care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

About Reimagined Parking

The Reimagined Parking family of nationally recognized brands—Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world’s leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.