EHR Certified Analyst II

EHR Certified Analyst II

Schedule: Day Shift. Monday - Friday. 8-5, occasional evenings/weekends

About the Position

Responsible for design, analysis, testing, installation, and support activities for Epic related information system solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. Incumbents must be able to help and consultation to enterprise departments, with system application issues, and serve as technical coordinator between departments and any outside vendors. In-depth knowledge of Epic software is obtained by attending Epic training with completion of application certification projects and tests. Training may be onsite at Verona, Wisconsin or virtually from the office.

Overview of Responsibilities

• Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies. Prepares procedure trays as necessary.

• Triages patient phone calls, reviews patient test results, pharmacy calls and reviews patient medications.

• Provides patient education appropriate to patient diagnosis and quality standards established by Reid Health Physician Associates (RHPA).

• Escorts patients to exam rooms and check vital signs as needed. Interviews patients to assess needs. Records reason for visit, current medications and take temperature if necessary. Instructs patients on how to prepare for physician's examination.

• Completes routine forms as appropriate (school physical, immunization records, etc.). Ensures chart documentation is completed in a timely manner and in accordance with practice policy and procedure.

• Assists provider with patient procedures such as suture removal, wart and mole removal, pap smears, minor surgeries, etc. Also administers EKGs, injections, immunizations, vision and hearing tests, and numerous venipunctures.

• For "nursing visits" records diagnoses and completes fee sheet by recording type of visit and procedures performed. Documents the visit.

• Performs lab tests in accordance with needs of patient and as directed by the Provider/Practice Manager and/or Laboratory Director. Prepares specimens for physician viewing, operates and calibrates laboratory equipment. Maintains laboratory documentation in accordance with CLIA standards and practice specific protocol.

• Prepares specimens to be analyzed by an outside lab by packaging specimen appropriately, completing requisition form and contacting testing facility as necessary. Tracks all labs sent offsite. Submits lab results to provider before contacting patient and filing patient's chart. Reconciles billings from offsite labs by comparing to the daily lab log and patient's chart when necessary.

• Schedules offsite diagnostic tests by providing the patient with appropriate preparation instructions and making the appointment by phoning or faxing to the appropriate testing site. Records procedures ordered and tracks results.

• Facilitates referrals to other providers by phoning their offices, making an appointment for the patient and forwarding requested test results, etc. Records and tracks all referrals.

• Contacts Hospital and outside sources regarding lab results, x-ray results and ER reports.

• Phones pharmacies to authorize prescriptions.

• Contacts nursing homes regarding patient orders.

• Contacts patients to relay test result information; and returns patients phone calls with the provider's recommendations for their care.

• Pre-certifies hospital admissions and referrals by contacting the appropriate insurance professionals and providing them with the requested information. Records pre-certification number in chart. Records and tracks all referrals.

• Takes manual inventory of drugs. Checks expiration dates and orders replenishments as needed. Follows practice specific sample management and distribution procedure.

• Completes assigned Epic certifications, training, projects, and testing.

• Works closely with our other EHR Certified Analysts for assigned applications.

• Completes Epic related tasks assigned by supervisor.

• Provides technical subject matter expertise and business process knowledge to project teams analyzing systemic or process issues within assigned areas.

• Provides input on alternative solutions ensuring the project team is fully educated on required effort, technical constraints, and impacts to existing system stability.

• Assists departments / project teams in defining requirements for new systems.

• Assists project manager in development of project plans focusing on technical work requirements and effort.

• Participates in vendor selection process including demonstrations and functional comparison activities.

• Completes appropriate departmental pre-purchase checklists and documentation.

• Provides input into contract / statement of work for new systems / functionality in supported areas.

• Provides input to design team in development of updated process diagrams, screen layouts, and any other elements of the design as defined by the project team.

• Writes design specifications.

• Completes system build / development tasks based on design specifications.

• Completes unit testing of system components validating accuracy of build as defined by specifications.

• Participates in testing using test scripts to validate business processes.

• Participates in development and validation of training material.

• Participates in training sessions ensuring appropriate knowledge transfer to end users.

• Participates in go-live events providing support, training, and troubleshooting assistance to deployment teams.

• Provides technical support to system end users functioning as the primary resource for managing and resolving system issues.

• Maintains software for assigned systems at supportable levels and communicates available updates and enhancements to end users.

• Monitors incident tickets and provides timely resolution of same.

• Maintains detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.

• Leads analysis of current state.

• Develops alternative solutions and leads teams through analysis.

• Develops project plans for small to medium implementations / upgrades.

• Coordinates vendor selection activities.

• Leads system design teams ensuring all business processes are addressed within specifications.

• Develops comprehensive test plans that cover organizational business processes affected by implementation.

• Coordinates cross-functional integrated testing managing schedules, organizing staff, and tracking issues.

• Participates in coordination of go-live event developing detailed plan and coordinating resources.

• Participates in change management activities for assigned systems.

• Coordinates optimization activities proactively identifying improvements that allow end users to function more effectively.

• Communicates successfully at all levels of the organization.

• Functions independently executing assignments with minimal oversight.

• Participates in implementations having high complexity / organizational visibility.

• Keeps abreast of current industry developments and trends.

• Advises supervisor of progress on projects and any key issues.</p