Members Services Associate - Hybrid

Hybrid Position - Occasional On-Site Work

We're looking for a Member Services Associate who is passionate about making a difference, likes to wear different hats, and wants to have their creativity and new ideas valued.

Responsibilities:

• Provide exceptional administrative services with a dedication to exceeding clients' members' expectations.
• Manage online calendars and appointments, including coordinating and scheduling meetings.
• Manage email accounts and handle correspondence on behalf of the clients.
• Develop and maintain expertise in clients' association benefits and initiatives to effectively inform and engage members.
• Compile clients' monthly membership reports.
• Maintain the integrity of clients' membership databases (update/add records).
• Field questions/requests related to clients' memberships.
• Work closely with clients' teams, leveraging collective strengths to enhance membership recruitment and retention.
• Process, input into the databases, and deposit membership payments.
• Process registrations, maintain registration lists, track exhibitors, work with sponsors, order conference supplies, and generate attendee badges and registration packets. This position may also be on-site at conferences and will assist with registration and other on-site logistics.
• Manage multiple priorities with accountability, ensuring tasks are completed accurately and on time.
• Take ownership of assigned responsibilities, proactively identifying and resolving challenges.
• Foster strong working relationships with colleagues, clients, and members to create a collaborative and supportive environment.
• Demonstrate commitment to company's mission by going above and beyond to ensure clients' members' satisfaction.
• Provide in-office support as needed.

Qualifications:

• 5 years of administrative or customer service experience.
• Exceptional customer service skills.
• Excellent communication skills.
• Ability to think through problem-solving situations critically and proactively seek out solutions.
• Easily adopt new technology platforms and proficient with Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Calendar, Drive, & Sheets), Doodle, SharePoint, Monday.com and Zoom.
• Amazing organizational skills with exceptional, consistent attention to detail.
• Demonstrated ability to take responsibility for tasks, meet deadlines, and proactively communicate progress.
• Comfortable with and easily adapt to change.
• Willingness to continuously learn and develop new skills to stay at the forefront of association management best practices.
• Willingness to travel when necessary.

This is a HYBRID position that includes occasional on-site work, and candidates should be local to the area and able to come in our Raleigh office one to three times per month—or as needed—to process hard-copy items and other tasks.