Home Improvement Financing Operations Trainer

Job Description

At Regions, the Home Improvement Financing Operations Trainer works within an area of the Lending Operations group to train and coach new representatives. This position also assists with ongoing coaching, project coordination, and testing.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Trains new and existing associates in Operations
• Prepares and schedules training sessions
• Monitors new associates during training periods to ensure accuracy and quality control
• Facilitates continuing education of existing client service procedures
• Offers recommendations to management in procedure implementation
• Monitors calls for training purposes and provides effective feedback
• Assists in planning projects that impact assigned area of Lending Operations
• Performs testing as needed for projects

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of customer service, training, or related experience

Skills and Competencies

• Ability to remain calm and focused under stressful conditions
• Demonstrated leadership skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Good time management and prioritization skills
• Proficient Microsoft Office Suite skills
• Strong attention to detail

Take escalated calls, handle our management inbox where adhoc requests come in, and provide timely and effective solutions to customer inquiries and issues.

May be required to travel occasionally to the office in Salt Lake City.

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

Minimum: $40,000.00 USD

Median: $48,240.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information:

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Location: Provo, Utah

Equal Opportunity Employer/including Disabled/Veterans