Home Improvement Financing Customer Service Specialist

Job Title

Job Description:

At Regions, the Home Improvement Financing Customer Service Specialist is responsible for providing outstanding telephone support to customers regarding their account activity. This role will also process customer loan payments, correspondence, and other paperwork to effectively service the bank's loans.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities:

• Provides telephone support for the customers, including counseling regarding loan accounts
• Documents conversations with customers and actions taken
• Takes escalated calls regarding customer questions that require additional research
• Processes customer maintenance requests
• Aids in researching payment discrepancies
• Assists in customer disputing balances
• Prepares customer account letters
• Processes adjustments to customer accounts as requested by collections or management
• Maintains loans, queues, and necessary reports

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements:

• High School Diploma or GED

Skills and Competencies:

• Ability to multi-task and work in a fast-paced environment
• Excellent customer service skills
• Excellent verbal and written communication skills
• Good computer skills, including Microsoft Office Suite
• Strong attention to detail

Strongly preferred:

• One (1) year of experience in related area
• Data entry/support experience
• Location: Salt Lake City, UT (Must live within a reasonable driving distance to posted the location)
• Shift: Monday-Friday 8:30am-5:00pm
• Opportunity for a flex schedule after training if you are in good standing/meeting minimum production standards

Compensation Details:

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

Minimum: $37,750.00 USD

Median: $44,940.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information:

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details:

Salt Lake City UT LOB

Location: Salt Lake City, Utah

Equal Opportunity Employer/including Disabled/Veterans