Bank Operations Customer Service Representative

Bank Operations Customer Service Representative

At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services.

Primary Responsibilities

• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Works with close supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Preferences

• Customer service or related experience

Skills and Competencies

• Ability to work in a fast-paced environment
• Basic computer skills
• Excellent customer service skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Strongly Preferred:

1 year Call Center experience

Note: Candidates must be in proximity to Hoover, AL.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target: Minimum: $36,500.00 USD Median: $41,540.00 USD

This job is not incentive eligible.

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Riverchase Operations Center

Location: Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans