Assistant Manager, Security Operations (permanent Full - time) 2025 - 065

Assistant Manager, Security Operations

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

The position of Assistant Manager, Security Operations is responsible for leading and activating REAL's 24-7 campus surveillance monitoring and emergency response services ensuring compliance with provincial laws, municipal bylaws and internal policies and procedures. This position is responsible for ensuring the safety and protection of Regina Exhibition Association Limited (REAL)'s campus assets, visitors and staff through sound management and implementation of camera surveillance and access control technology and equipment. The Assistant Manager, Security Operations manages the day-to-day and event specific Command Centre operations, and management of Access Control Operators to ensure all day-to-day and event specific parking needs for staff, clients and guest are met.

As a member of REAL's Management team, the Assistant Manager Security Operations participates in the development of REAL's strategic planning process, develops, and implements the business unit plan to achieve the corporation's short and long-term goals by:

• Assisting in developing and implementing workplace safety plans and training designed to identify and mitigate facility safety hazards, and ensures that they are corrected in a timely manner. Completing audits and risk assessments where required.
• Participating in business unit meetings, providing input for key decisions on how to deliver on the various strategic initiatives and services provided by the unit.
• Collaborating with peers and internal client groups, guiding the execution of events and service delivery within the business unit and its team.
• Exhibiting behaviours and actions that contribute to building a constructive culture within REAL, modelling teamwork, initiative, focus, discipline and persistence required to advance growth and REAL objectives.

Directing, implementing and evaluating traffic operations to ensure 24-7 monitoring and compliance of REAL campus activities providing security and safeguarding customers, staff, and assets by:

• Managing and overseeing surveillance systems by developing, implementing, and maintaining tactical plans, policies, procedures, and shift coverage for REAL's campus—including property, buildings, parking lots, and equipment—while implementing controls within the surveillance office and equipment, and safeguarding the sharing of surveillance data to protect the integrity of the organization. Initiating/managing the investigations of incidents where non-compliance with policies, procedures, laws or bylaws put REAL's assets, staff or visitors on campus at risk, bringing them to a satisfactory conclusion.
• Ensuring thorough documentation of on-campus accidents, criminal and suspicious activity affecting campus property and programming by actioning surveillance, traffic restrictions, and access control measures to mitigate safety or security risks for both staff and guests and conducts investigations where required.
• Overseeing and maintaining implementation of sign-in and access control compliance campus-wide.
• Developing and implementing reporting procedures for all life safety events, access control, video surveillance and dispatching security operators. Ensuring security staff are consistently writing detailed reports, generating daily log entries on all observations and reviews, and preparing any necessary documentation for Management.
• Complying with confidentiality regulations regarding all surveillance information including camera coverage, investigations and proprietary material.

Ensuring effective business unit financial planning by:

• Contributing to the development of the department's annual budget (capital and financial), may be responsible for monitoring appropriate expenditure controls to manage costs for particular line items.
• Contributing to monthly, quarterly and annual business unit financial statements as needed.
• Responding to inquiries from the Manager of Security regarding invoices, including periodically reviewing invoices to ensure all inputs are accurately reported and submitted to the client on time. Following up on outstanding receivables once notified of any delinquencies by Finance. Recommending changes in direction or priorities during the business year.

Leading and developing strong teams to carry out business unit strategies by:

• Hiring, training, promoting, holiday and vacation scheduling, dismissals, discipline and compensation reviews for all direct reports; provide written and verbal performance evaluation; advice, guidance, direction and authorization for direct reports to carry out plans & procedures consistent with established policies. Provides coaching and feedback to direct reports as needed.
• Monitoring staff engagement levels and ensuring ongoing improvement to facilitate productivity, retention and high morale; identify potential gaps in talent in the business unit and initiate short/long term strategies to ensure ongoing qualified personnel are being recruited and developed for sustainable corporate growth.
• Ensuring the corporate values / standards of business conduct / human resource philosophy is understood, embraced and implemented throughout the team; and personally demonstrate them in daily interactions and relationships.
• Regularly evaluating and analyzing current and projected capacity in the business unit and conferring with direct reports for any re-allocation of personnel to assist in event ramp-ups, ramp-downs, priority scheduling, and support service demands.

Status: Permanent Full-Time

Vacancies: 1

Schedule: Monday - Friday: 8:00 am - 4:30 pm