Quality Engineer II

Quality Engineer II

The Quality Engineer II is responsible for coordinating and performing activities for the proper application of inspection methods, ensuring compliance with all quality standards and responsible for driving corrective action and non-conformance reduction related to manufactured and supplied product. This role will have a keen opportunity to drive improvements within ASBU and work with customers and internal stakeholders to solve problems. This individual will also be key by supporting all corporate policies, procedures, work instructions and required documentation.

Main Responsibilities

Establish and implement quality systems to include guidelines, processes and standards for raw materials, in-process, and finish products.

Ensure proper documentation of quality systems, processes, and standards.

Review quality non-conformance rejections and warranty to support engineering and manufacturing to drive improved first pass yield, customer acceptance, scrap, and permitted product deviations.

Lead systematic problem-solving and risk-based methodologies in identifying, prioritizing, communicating, and resolving internal and external non-conformance.

Investigates customer complaints, develops corrective action plans and verifies effectiveness.

Updates critical quality documents including FMEA, PFD, and Control Plans.

Work cross-functionally with engineering, manufacturing, and purchasing to drive continuous improvement.

Understand inspection techniques, record systems, and process control procedures to ensure production of finished products meet quality specifications and standards. Develop data to drive decisions and assist in root cause identification.

Work closely with customers to understand their issue, provide quick resolution, while developing win-win solutions for both the business and external customers.

Lead the processing of customer complaints and returns to determine root cause and corrective action.

Maintain charts and VDM of quality control metrics, scorecards, customer complaints, etc

Participate in various company programs such as training, safety, communications, etc.

Key Competencies

Ability to coordinate FMEA, PFD, and Control Plans

Knowledge of and ability to implement statistical techniques / inspection plans

Clear understanding of corrective action processes (8-D, 5-why, etc.)

Knowledge of 3rd party Audit specifications

Ability to build relationships with customers

Qualifications

Bachelors or Associates degree (preferably Operations, Supply Chain, or Engineering related) or equivalent experience/training

Excellent written and verbal communication skills

3+ years of prior Quality Assurance experience

Six Sigma experience preferred

Experience with root cause identification and problem solving