Marine Field Service Representative

Marine Field Service Representative

Regal Boats is seeking a motivated self-starter to join our team as a Field Service Representative. This individual will play a pivotal role in our commitment to customer satisfaction and after-sales support. You will be responsible for diagnosing, repairing, and maintaining our boats, ensuring that they are in top condition and providing technical assistance to our customers on campus and at remote locations, including dealerships, private residences, and marinas. This individual will need to travel 50% of the time, with the other 50% spent assisting in the plant at the Orlando headquarters. Please note that travel will not be consistent.

Key Responsibilities:

• Boat Inspections and Diagnostics: Conduct thorough inspections of boats to identify issues and diagnose problems accurately.
• Repairs and Maintenance: Perform necessary repairs, maintenance, and upgrades on boats, including but not limited to cabinetry, engines, electrical, plumbing, gel coat, and other components.
• Customer Support: Provide exceptional customer service and technical support to boat owners, addressing their questions, concerns, and issues promptly and professionally.
• Warranty Work: Process warranty claims and carry out warranty-related repairs, ensuring compliance with company policies and procedures.
• Documentation: Maintain detailed records of service activities, including parts used, labor hours, and service reports.
• Safety and Compliance: Adhere to safety protocols and industry regulations to ensure a safe working environment and compliance with all relevant standards.
• Training: Stay updated on the latest industry trends, technologies, and product developments through ongoing training and development opportunities.
• All other duties as assigned.

Required Qualifications:

• High school diploma or equivalent; technical or vocational training in marine mechanics is a plus.
• Proven experience as a Marine Technician or Field Service Technician in the boating industry.
• Strong knowledge of boat systems, engines, electrical systems, and plumbing.
• Experience working with fiberglass and resin.
• Excellent diagnostic and problem-solving skills.
• Customer-focused with exceptional interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Valid driver's license and availability for extensive travel.
• Must possess or be able to obtain a valid passport.

Preferred Qualifications:

• Possess or be able to obtain a captain's license (reimbursed by the company)
• Strong attention to detail
• Work well with teams and in close proximity to each other
• Able to understand and follow verbal and written directions.
• Excellent verbal and written communication skills.
• Good time management skills in order to schedule and complete work in a timely and efficient manner.
• Proficient with PC using Microsoft Office suite and Google Docs.

Work Environment:

Must be able to work in a non-climate-controlled environment where ambient air temperature can exceed outside air temperature, reaching over 100 degrees Fahrenheit at times. This position requires a high degree of availability for travel. Extensive travel is an integral aspect of this role and is essential to fulfill the responsibilities effectively. Travel may include both domestic and occasional international trips to service our customers at various locations.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend at the waist and knees and stand for extended periods of time. The employee is frequently required to climb into and out of the boats using stairs. The employee must frequently be able to lift 50 pounds, work 10-hour days with most of the time being on their feet, and work overtime, whether planned or unplanned. The employee must be able to wear Personal Protective Equipment (PPE) requirements, including respirators, gloves, chemical-resistant aprons, and chemical-resistant suits. While performing the duties of this job, the employee may be exposed to weather conditions, normal office environments, or factory environments that are not climate-controlled. The noise level in the work environment is usually moderate. The factory in certain areas maintains a high fiberglass and dust environment. Employees in safety-sensitive positions such as this one must report to work fit for duty and must remain fit for duty throughout their workday. To be fit for duty, the employee must not be impaired by alcohol, illicit drugs, or medication.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.