Account Services Coordinator

Account Services Coordinator

Job Category: Operations

Requisition Number: ACCOU001990

Location: Carlsbad, CA (hybrid)

Description

Job Description:

Account Coordinator Reports to: Manager, Account Services

About REEF: At REEF, we're more than a premium footwear brand, we're a community built on a deep love for the beach, surf culture, and creating high-quality products that fit active, adventurous lifestyles. For over 30 years, we've blended innovation with comfort, style, and versatility, making us a global leader in footwear.

As industry pioneers, we are committed to setting the standard for environmental and social responsibility. We prioritize sustainable design, using water-based glues, recycled materials, and other low-impact innovations, while actively supporting organizations like Urban Surf 4 Kids and the Surfrider Foundation. Beyond our products, we empower our employees and brand advocates to give back, fostering a culture of purpose and impact. Come join our team and see what REEF is about!

Role Overview:

This role is responsible for the end-to-end management of several dynamic, high volume/high visibility, accounts. These accounts fall under our REEF brands and are pivotal to the brand image and success. To that end, this role is responsible for ensuring that customer needs and expectations are met from order receipt to order shipment and invoicing. This role works closely with several key internal partners, and involves navigating through several systems – primarily SAP, EDI, Fuze, WMS, Business Intelligence. An additional focus is building and maintaining strong relationships with Sales Reps and customers within the assigned account base. This is a full-time, exempt position. Employees are required to work a hybrid schedule. (3) Days in office at our HQ in Carlsbad, and (2) Days Remote.

Responsibilities:

PO and Product Lifecycle Manager:

This role is responsible for insuring the end-to-end execution of assigned account base and the on time and in full delivery of its orders. To do so, you will review, and action, daily Account Management reports and collaborate with internal departments to identify opportunities and provide status updates. These internal departments include: Account Services Management, Credit, Logistics, Distribution, Compliance, Sales Operations and Business Analytics. Additionally, you will adhere to defined service level agreements, policy and process guidelines and focus on maximizing the customer experience in daily/instance interactions.

Partnering with Sales to meet and maximize sales targets:

This responsibility includes building, maintaining and continuing to grow partnerships with assigned Sales reps and accounts. This includes opportunities to work with them on proactive account management and to further grow and develop their business. Additionally, it includes working with Sales to ensure key shipments are executed, meeting customer's expectations and company initiatives, and focusing on maximizing orders to achieve weekly, monthly, quarterly and annual Sales goals.

System and Order File maximization:

This responsibly includes the enhanced management of the systems – SAP, EDI, WMS, BI – and a solid understanding and execution of the complex customer requirements, including EDI, Contracts, VAS for a high-volume account base. In blending both system and account knowledge, you will maximize both to manage, and maximize, your account base.

Phone Support:

This responsibility involves being the support for our Wholesale Retailer 1-800# and supporting calls ranging from product questions to order entry to order maintenance to issue resolution. In this responsibility, you would be responsible for representing all our brands with strong customer service skills, building a rapport with the customer and owning the call and situation/question through to its completion. Also follow up and work with other departments, such as Distribution and Credit to research to resolve.

Education: Bachelor's degree

Minimum Years' Experience: 1-2+ years of Customer Service/Account Management or equivalent experience

Required Knowledge, Skills, & Abilities:

• Strong computer skills, particularly in Excel, Outlook, Word; SAP knowledge a plus
• Excellent customer service skills
• Strong analytical skills
• Ability to multi-task several time sensitive responsibilities at once
• Ability to organize and prioritize
• Ability to keep track of, and follow through on, multiple situations or issues at a time
• Strong written and verbal skills
• Ability to be flexible, learn quickly and adapt to change

Equal Opportunity Employment Statement: REEF Lifestyle LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Pay Transparency: REEF Lifestyle LLC complies with all applicable state and local laws regarding pay transparency. For positions located in California, the hourly range for this role is $20 - $28/hr. Please note that final compensation will be determined based on factors such as the candidate's qualifications and experience. Additional benefits and compensation details will be shared during the offer process. Reasonable Accommodations: REEF Lifestyle LLC is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance or accommodation during the application process, please contact us directly. At-Will Employment: Employment at REEF Lifestyle LLC is on an at-will basis. This means that either the employee or REEF Lifestyle LLC may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.