Inbound Carrier Sales And Operations

Inbound Carrier Sales And Operations

Reports To: Senior Director - Operations

Location: Querétaro, MX

Environment: Onsite

Work Schedule: This position operates within Redwood's Service Center coverage model supporting North American logistics operations. Typical schedule is Monday to Friday, from 7:00 to 16:00 or from 8:00 to 17:00 depending on the time change.

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose Of Your Work

As an Inbound Carrier Sales And Operations Representative within Redwood Multimodal (our freight brokerage), you will be responsible for managing inbound carrier capacity opportunities and supporting the execution of freight across Redwood's transportation network. Operating within Redwood's Service Center model, this role focuses on converting inbound carrier inquiries into booked freight, validating capacity sourced through Redwood's digital carrier platforms, and managing shipments post-booking to ensure successful execution. You will work closely with Redwood's brokerage teams and carrier partners to ensure freight is covered efficiently, carrier relationships are supported, and operational service levels are maintained throughout the shipment lifecycle.

How You Make A Difference Everyday

• Respond to inbound carrier inquiries generated through phone calls, email, load boards, carrier portals, and digital capacity tools
• Evaluate inbound capacity opportunities and match available carrier equipment with active freight requirements
• Convert inbound opportunities into confirmed load bookings through effective negotiation and communication
• Negotiate freight rates with motor carriers to secure competitive capacity while supporting profitability targets
• Validate carrier compliance, equipment availability, and operational readiness prior to booking loads
• Process load tenders and booking confirmations through Redwood's transportation systems
• Monitor inbound opportunities from carrier portals and digital freight platforms
• Validate and confirm carrier-submitted bookings through Redwood's digital capacity tools
• Support automation workflows by reviewing and managing exceptions within the booking process
• Track and monitor shipments to ensure on-time pickup and delivery performance
• Communicate proactively with carriers regarding transit updates, delays, or operational challenges
• Maintain rapid response times to inbound inquiries and load opportunities
• Support service center productivity goals including booking conversion rates, response time SLAs, and shipment coverage metrics
• Contribute to continuous improvement efforts that increase automation, efficiency, and service quality within the service center environment

You've Got This?

• Bi-lingual in English and Spanish
• Strong communication skills both orally and written
• Ability to work in a fast-paced, dynamic environment
• Pro-active problem solver and listener; ability to multi-task
• 1-2 years of business experience in a bi-lingual environment

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.