Support Technician

Support Technician

The core mission for the Support Technician is to deliver an exceptional technology experience to end users within Red Stag Fulfillment. You thrive on delivering quick response times coupled with great service in a fast-paced environment. Leveraging the appropriate methodology, processes, and technology, you troubleshoot issues quickly to restore service and proactively work to prevent downtime for desktop machines, printers, and related hardware. If you have a passion for service and a proven track record of delighting end users, we would love to have you join our team.

Responsibilities include:

• Maintenance, configuration, and reliable operation of computer systems, related hardware (printers, scales, scanners, and Bluetooth connected devices), and network infrastructure (switches, routers, and WIFI Access Points).
• Install and upgrade computer components, software, and infrastructure gear.
• Troubleshoot desktop hardware and software errors by running diagnostics, identifying issues, assessing business impact, and documenting resolution.
• Participate in Technology support desk efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Respond to phone calls, messages and emails relating to system or hardware issues.
• Deploy products quickly to address crucial business needs of an organization.
• Re-imaging of desktops and laptops returned to asset pool.
• Disposition and data sanitization of obsolete computers and network hardware.
• Minor Administration and optimization of Active Directory accounts, and groups.
• Be available for after-hours/weekend support or alternate work schedules, as necessary.
• Other duties as assigned.

Qualifications include:

• Bachelor's degree in a technology discipline
• 1+ years experience in desktop, networking, or infrastructure support
• IT certifications in Microsoft, or other network related fields (a plus)
• Ability to interact with employees at all levels and to work with minimal supervision.
• Must be able to lift up to 50 pounds and utilize team lift assistance for heavier items.
• Excellent verbal communication skills with positive attitude and mindset.
• Must be 18 years or older and able to pass a background check and drug screening.
• Work within Red Stag Fulfillment's mission and core values.
Desired Characteristics:
• Thrive in a fast-paced environment in a team setting with attention to detail.
• Deliver consistent high-quality results on assigned tasks.
• Suggest improvements to streamline processes and procedures.
• Proactive focus on delivering a great customer experience.
• Experience with Change Management or Bug Ticketing Systems
• Basic knowledge of Active Directory, Group Policy, etc
• Familiarity with JSON, XML, and/or Javascript
• Novice Microsoft Windows and/or Unix Administration experience
• Troubleshooting and analysis skills for general application-level issues

FLSA Exemption Status: Exempt

Travel Requirement: Onsite support at RSF Locations in Salt Lake City UT

Remote Work: N/A