UX Designer - Product Support Experiences

UX Designer

We are seeking a UX Designer in Pune, India who thrives on solving complex problems and creating seamless, human-centered support experiences. In this role, you will collaborate on the design process from discovery research and journey mapping to prototyping and testing, while collaborating closely with cross-functional partners. Your work will simplify workflows, empower users, and shape the future of our products. The User Experience Design (UXD) team is dedicated to making our products intuitive, enjoyable, and accessible for everyone. As a globally distributed group of researchers, designers, content strategists, and developers, we bridge the technical and human worlds. We believe the best ideas emerge from diverse perspectives, and our collaborative approach, grounded in teamwork, empathy, and transparency, is central to building experiences our users genuinely love. We actively contribute to and leverage our open-source design system, PatternFly, ensuring consistency and quality across our product portfolio.

What will you do?

• Generate creative design approaches, incorporate feedback, and stay open to new ideas
• Lead or participate in continuous discovery, user journey mapping, empathy mapping, or other workshops to illuminate user outcomes to solve
• Use AI-enabled tools to deliver a range of artifacts including click-through prototypes, wireframes, storyboards, maps or other deliverables to effectively communicate design
• Collaborate with product managers, engineers, and data teams to align user needs with technical feasibility
• Adopt a growth mindset, foster collaboration, and stay updated with the latest design and technology trends
• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as user research synthesis, generating initial design concepts, summarizing user feedback, drafting user flows, and enhancing problem-solving efficiency throughout the design process

What will you bring?

• 3-5 years of experience as a UX or Product Designer, ideally in SaaS or enterprise environments
• Strong portfolio of design projects showcasing user-centered design solutions
• Proficiency in traditional and AI-enabled design tools such as Figma (preferred), Sketch, or similar, with experience in prototyping and working with design systems
• Experience using enterprise design systems, responsive layouts, and meeting WCAG accessibility standards
• Strong knowledge of usability testing and heuristic evaluation methods, combining qualitative and quantitative approaches
• Excellent communication and collaboration skills in cross-functional environments
• Degree in User Experience Design, Human-Computer Interaction, Computer Science, or a related field

The following are considered a plus:

• Experience conducting or supporting user research and usability testing
• Familiarity with customer-facing tools such as CRMs, dashboards, or ticketing systems
• Experience conducting A/B testing and data-driven optimization
• Experience in cross-team collaboration and stakeholder engagement
• Working knowledge of rapid prototyping frameworks or APIs

About Red Hat

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.