Listing Support Processor (temporary) - California - Remote Eligible

Listing Support Processor

As a seasonal Listing Support Processor, you will be a critical behind-the-scenes force in our real estate operations. You'll meticulously complete tasks associated with Redfin property listings across various markets and coordinate closely with third-party vendors, and Redfin licensed coordinators throughout the day. You won't have direct contact with clients or agents, but your work greatly influences their success. From the time our sellers sign a listing agreement until an offer is accepted, your responsibility is to complete various tasks associated with supporting the launch and maintenance of our listings on the market. An essential part of your success is being organized and highly detail-oriented. You'll use Redfin online tools to track your work and share information across teams and you have polished written and oral communication.

Day-to-Day Responsibilities:

1. Proactively support multiple markets throughout the selling process, working closely with licensed listing coordinators.
2. Efficiently schedule and coordinate critical listing activities, including photoshoots, 3D scans, and open houses.
3. Liaise with various service providers such as photographers, staging companies, and sign installers, ensuring timely and quality service delivery.
4. Manage the processing and quality check of visual assets like photographs, virtual staging, and floor plans, ensuring they meet our high standards (may be asked to obtain MLS credentials).
5. Coordinate installing and maintaining listing materials, such as lockboxes, signs, and flyers.
6. Collaborate closely with assigned listing coordinators for smooth transition and execution of tasks.
7. Utilize Redfin's custom design tools to offer continuous and seamless support across different markets.

Qualifications:

• A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow.
• An interest in, or exposure to, the real estate industry.
• Exceptional attention to detail; nothing gets past you.
• Excellent organizational skills and strong interpersonal abilities.
• Proficient in verbal and written communication, ensuring clarity and conciseness.
• Demonstrated ability to manage multiple priorities in a high-energy, fast-paced environment.
• Comfortable with technology; willingness to learn and adapt to new technologies such as Google Suite and Redfin proprietary tools.
• Experienced in using email and phone as primary communication tools.
• A calm and composed approach to problem-solving and communication.
• Be able to work from home in a distraction-free work environment.
• Be resourceful. Always think ahead and solve problems before they become significant issues.
• Work in a fast-paced environment with the ability to focus on multiple priorities simultaneously.
• High level of accountability and a strong service orientation, prioritizing client and agent success.

What We Offer:

• A competitive hourly wage.
• The opportunity to be part of a dynamic, supportive team in the fast-evolving real estate industry.
• Comprehensive training and support to ensure you are well-equipped to succeed in your role.
• Fully remote work environment. You may be asked to work in a local office 1-2 times per month at your manager's request.
• Possibility for extended engagement with Redfin and career opportunities beyond the initial seasonal hiring period

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, D.C. and Washington candidates only: Base Pay Range: $16.53 - 24.75.

The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com.

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.