Logistics Support Coordinator, Transplant Logistics Command Center, Night Shift

TransMedics Logistics Support Coordinator

TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center.

Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics' transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team's comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. The Logistics Support Coordinator is part of the Transplant Logistics Command Center and supports TransMedics team members before, during and after missions.

The shift is 5:00PM-5:00AM.

Essential duties and responsibilities include the following:

• Arranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.
• In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as required
• Assists NOP teams with any requests, issues, or concerns while on a mission
• Maintains accurate records related to reservations & airline ticket credits.
• Ensures compliance is met with all company policies, procedures and safety standards
• This is a non-exempt position The Logistics Support Coordinator will work approximately 15, 12-hour shifts per month in 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends
• Performs other TransMedics tasks and duties as assigned

Background and qualifications:

• High school diploma and 5 years professional work experience
• Associates degree and 3 years professional work experience
• Bachelors degree with experience gained from undergraduate work experience
• Flexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidays
• Proven ability to multi-task and calmly manage several projects at once
• Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis
• Outstanding customer service skills
• Excellent written and verbal communication skills
• Strong team player, willing to step in and help others as needed
• Tech savvy and able to learn new systems, apps and processes quickly

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients' lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health.

Maximize your potential at TransMedics, Inc.

Employee Benefit: Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA, Dental, Vision, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, Short Term Disability, Long Term Disability, 401K Plan, Pet insurance, Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.