Fraud Operations Sr. Manager

Fraud Operations Sr. Manager

The Fraud Operations Manager is responsible for overseeing the daily operations of the fraud analysis and investigation teams. This role involves ensuring efficient workflows, managing team performance, implementing operational strategies aligned with the overall fraud prevention strategy, and serving as an escalation point for complex fraud-related issues.

Your Mission, Should You Choose to Accept It:

• Manage and supervise fraud investigation and analysis teams, including workload distribution and performance monitoring.
• Develop and implement efficient operating procedures and workflows for fraud detection, analysis and investigation.
• Ensure timely and accurate handling of fraud alerts and cases.
• Serve as an escalation point for fraud cases and provide guidance to the internal team.
• Monitor and analyze operational metrics to identify areas for improvement.
• Collaborate with AI/ML teams to provide feedback on model performance and identify opportunities for optimization.
• Regularly report to management on key findings and metrics to guide decision making.
• Actively monitor and analyze data and trends, and make meaningful recommendations to management.
• Lead interdisciplinary initiatives, generate consensus in the organization and manage multiple stakeholders.

What We're Looking For:

• Education: Engineering, Business Management, Finance, Law (graduated and licensed), MBA desirable.
• Experience: Fintech, Financial Services, Insurance, Tech Companies.
• Years of Experience: 6 to 7 years.
• Languages: English (business level)
• Technical Skills: Change Management, Digital Banking, Automation, Authentication.
• Certifications / Courses / Diplomas: Fraud Prevention related certifications
• Product Focus: Multiproduct.
• Specific Knowledge: SQL, Tableau, New Relic.

What We Offer:

• A dynamic and collaborative work environment where you can develop your full potential.
• Opportunities to learn and grow professionally using cutting-edge technologies.
• A passionate and talented team with whom you can share knowledge and experiences.
• A competitive compensation package and attractive benefits.