Senior Software Engineer, Applied AI

Senior Software Engineer, Applied AI

We're looking for a Senior Software Engineer, Applied AI to lead the design and development of internal tools and workflow automations that transform how Recurly teams operate. You will own AI automation initiatives and work closely with stakeholders across the company to replace manual work with intelligent, reliable systems.

You'll be embedded in a small, high-ownership Applied AI team. While your primary focus is AI and automation, you're comfortable rolling up your sleeves to support IT operations when the team needs it.

Responsibilities

1. AI Automation & Engineering (Primary)

• Own Automation Initiatives: Design, build, and ship internal automation tools and AI-powered workflows that reduce manual toil across the organization.
• Tool Integration: Connect AI systems with internal platforms (Slack, Jira, GitHub, Salesforce, etc.) using APIs, webhooks, and integration platforms (e.g., n8n).
• Prompt & Context Engineering: Design, test, and iterate on prompts and context strategies for large language models to power reliable internal applications and assistants.
• Engineering Standards: Write maintainable, well-documented code and contribute to code reviews and team engineering practices.
• Reliability: Monitor automation performance, respond to failures, and continuously improve solutions based on feedback and usage.
• Mentorship: Help train and level up other engineers on AI tooling, prompt and context engineering techniques, and automation best practices.

IT Operations & Support

• End-User Support: Provide technical support and training for employees in a macOS environment, troubleshooting hardware and software issues with a high sense of urgency.
• System Administration: Configure and deploy end-user systems via MDM (Kandji/Iru) and manage identity access via Okta.
• Onboarding: Assist with new hire account setup and IT onboarding.
• Documentation: Write clear internal technical documentation and easy-to-follow guides for end users.

Security & Compliance

• Apply Recurly's Security & Compliance standards across all systems and automations you build.
• Implement access governance principles — least privilege, RBAC, and proper audit trails — in any tooling you create or manage.