CX Operations Analyst - Remote Eligible

Data Analyst

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

We are looking for a data analyst to join our dynamic and fast-paced business analytics team. The business analytics team supports Recurly employees by ensuring they have the right data and insights at their fingertips. This role will support that goal by creating data models to prepare Recurly's vast and complex data for dashboards.

Responsibilities

• Support business leaders and teams across the Customer Experience department to drive insights that generate value for those teams
• Ensure that customer health metrics, reporting and data points are effectively measured, reported and analyzed
• Work closely with Customer Success and Revenue Operations departments to ensure all data in gainsight is accurate and actionable for the Customer Success Team
• Identify patterns in the data, formulate a hypothesis with the team, and test these hypotheses to provide actionable insight to the organization
• Create Data Visualizations, Slides and Dashboards for key stakeholders
• Present findings and get feedback from key stakeholders (marketing, sales, product, customer success, etc.)
• Be able to troubleshoot data hygiene and quality issues and develop an understanding of Recurly's data structure
• Respond to ad-hoc requests for information from team members and other requestors by asking questions, identifying relevant data needed to satisfy the request.
• Work directly with the VP of Customer Success, Chief Customer Officer, and other CX team leaders to produce reports, slides and dashboards needed by the CX organization