*bilingual Customer Service Representative (banking) - MTL, QC

Bilingual Customer Service Representative (Banking)

Fluently bilingual customer service professionals are needed for a high-volume contact center role in the insurance and retirement services industry. This hybrid position offers structured training, a collaborative environment, and the opportunity to build expertise in Canadian retirement products while supporting clients nationwide.

What is in it for you:

• Hourly salary of $25.54.
• 4-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Rotating shifts between 8 am to 8 pm EST.
• Hybrid work: 3 office days, from Tuesday to Thursday.
• Industry: Insurance and Canadian Retirement Services.

Responsibilities:

• Handle complex customer service requests accurately and efficiently at the first point of contact.
• Provide clear, complete information regarding Canadian retirement and investment products.
• Support clients in completing necessary forms and policy requirements.
• Use multiple administrative systems to address inquiries within service standards.
• Respond professionally to inquiries via phone and email.
• Identify client concerns or recurring issues and recommend process improvements.
• Recommend resolutions within defined guidelines and initiate exceptions when necessary.
• Maintain confidentiality and ensure protection of personally identifiable information.
• Support fraud prevention and risk mitigation efforts, including account takeover issues.
• Stay current on products, policies, and procedures to provide accurate service.
• Meet performance expectations for productivity, accuracy, and service excellence.
• Participate in team collaboration and contribute to a positive customer service culture.
• Process client transactions as required.

What you will need to succeed:

• Post-secondary education with industry certification preferred, or equivalent work experience.
• 1+ year of experience in a contact center environment.
• Customer service skills with a focus on client satisfaction and issue resolution.
• Ability to build and maintain positive relationships with customers.
• Strong analytical and problem-solving skills.
• Attention to detail and high level of accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable working independently or collaboratively in a team setting.
• Ability to adapt to evolving client needs and business processes.
• Bilingual in English and French to support clients in both languages.
• Excellent verbal and written communication skills.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.