*bilingual Customer Service Representative (insurance) MTL, QC

Bilingual Customer Service Representative (Insurance)

Bilingual customer service role in the insurance industry, supporting group benefits clients in a high-volume contact center. Hybrid work model with offices in Montréal, Halifax, and Waterloo. Ideal for detail-oriented professionals fluent in English and French, with strong communication skills and experience navigating digital tools.

What is in it for you:

• Hourly salary of $24.26.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• Rotating shifts between 8 AM and 8 PM EST.
• In-office presence required from Tuesday to Thursday.
• Remote work available on Mondays and Fridays.
• Positions Requested: 15-22.

Responsibilities:

• Handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans.
• Deliver accurate, timely information on products and services in both English and French.
• Follow up on requests from internal and external clients with professionalism and empathy.
• Navigate multiple systems and tools confidently to resolve client issues.
• Maintain high standards of service quality and confidentiality.
• Participate in a 9-week training program, including classroom and practical sessions.
• Contribute to a positive and inclusive team culture focused on continuous improvement.
• Meet performance targets and adapt to evolving client needs and business priorities.
• Use problem-solving and research skills to handle complex requests efficiently.

What you will need to succeed:

• High school diploma is required.
• College or university education is considered an asset.
• Bilingual in English and French to support clients in both languages.
• 1 year of customer service experience in a contact center, administrative, retail, or service-based environment.
• Proficiency with Microsoft Office tools, especially Outlook and Teams.
• Ability to work across multiple applications simultaneously.
• Strong communication and interpersonal skills.
• Demonstrated ability to learn quickly and apply new information.
• Comfortable with rotating schedules and meeting service-level goals.
• Reliable home setup including Ethernet connection and a private, quiet workspace.
• Experience in group benefits, insurance, or with Salesforce is an asset.
• Positive, friendly, and adaptable approach to customer interactions.
• Track record of thriving in fast-paced and dynamic environments.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.