*bilingual Customer Service Representative (banking) - Laval, QC

Bilingual Customer Service Representative (Banking)

Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax or Montreal, with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.

What is in it for you:

• Hourly salary of $25.54.
• 3-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Rotating shifts between 8 am to 8 pm EST.
• Hybrid work: 3 office days, from Tuesday to Thursday.
• Industry: Insurance and Canadian Retirement Services.

Responsibilities:

• Handle client service requests accurately and efficiently at the initial point of contact.
• Provide detailed information on Canadian retirement and investment products.
• Use multiple administrative systems to manage and resolve inquiries.
• Guide customers through required forms and policy processes.
• Proactively identify client issues and recommend service improvements.
• Resolve issues within service guidelines and escalate when needed.
• Participate in process improvement initiatives and share feedback on client trends.
• Maintain current knowledge of company policies and procedures.
• Meet performance standards in productivity, quality, compliance, and customer satisfaction.
• Process client transactions as required.
• Protect client privacy and mitigate risk related to account takeovers and fraud.
• Manage multiple cases simultaneously in a fast-paced environment.
• Foster a positive team culture and client relationships.

What you will need to succeed:

• Post-secondary education with relevant industry certification preferred, or equivalent work experience.
• 1+ year of contact center experience in a client-facing service role.
• Bilingual fluency in English and French to support clients in both languages.
• Proven customer service orientation with excellent verbal and written communication skills.
• Ability to build strong relationships and maintain a client-first approach.
• Comfortable working independently and collaboratively in a team setting.
• Analytical thinking and problem-solving capabilities.
• High attention to detail and organizational skills.
• Ability to multitask and prioritize effectively in a time-sensitive environment.
• Responsible and solution-focused mindset with ownership of client issues.
• Familiarity with insurance or financial services policies, processes, or tools is an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.