Technician, Service Execution, Services

Normet Equipment Technician

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Summary: Responsible for repair, commissioning, and training of Normet Equipment in a safe and timely manner by performing the following duties.

Duties and Responsibilities:

• Applies knowledge and abilities to perform technical repairs according to schedule.
• Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action.
• Estimates repair costs and obtains authorization prior to beginning work for all repairs.
• Recommends and explains additional repairs as appropriate.
• Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.
• Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.
• Travels to customer locations to complete repairs as directed.
• Completes repairs in a timely manner.
• Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.
• Act and interact professionally and effectively both within a small, dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).
• Maintain Normets' quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.
• Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time.
• Coordinates with Parts Department to obtain repair items, components and information as needed.
• Coordinates with Parts Department to complete necessary warranty paperwork.
• Commissioning of equipment at various customer locations within the region (at times there may be a need to perform these duties in other areas of North America)
• Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Service Cluster.
• Offers both startup training and billable training as requested by Manager, Service Cluster.
• Performs other related duties as assigned.

Skills:

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Customer Service Oriented
• Math Aptitude
• Reading Skills
• Professional
• Good Time Management Skills
• Valid Driver's License

Education/Experience:

• Education level of Grade 12 or Equivalent
• Licensed heavy duty equipment mechanic preferred
• Be able to read electrical and hydraulic schematics
• Have at least 5 years of experience with underground / tunneling equipment
• Experience in Wet Shotcreting Equipment and Process is a plus
• Candidate should have knowledge of hydraulics, electrical and brake systems
• Prospective candidate must be willing and able to travel domestically and at times throughout North America
• Candidate must have excellent communication skills and be able to communicate effectively
• Candidate must be a self-starter, and be able to work with little supervision
• Candidate should be flexible, proactive, self-motivated and willing to accept new challenges