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Customer Service Coordinator
Coordinate customer support and order tracking for online and retail clients
Cape Town, Western Cape, South Africa
Entry Level
ZAR15,000
ZAR / month
6 days ago
RecruitAGraduate
A South African online platform connecting employers with university graduates for employment and internship opportunities.
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Customer Service Coordinator
A leading company specialising in upmarket food products seeks to employ a proactive and friendly Customer Service Coordinator to join their team. The right candidate will be the main point of contact for customers who order directly through the website and will also assist in keeping their retail stockists happy and supported. This role is perfect for someone who loves helping people, stays calm under pressure, and enjoys keeping things organised and running smoothly.
Responsibilities:
- Manage incoming customer queries via WhatsApp, email, and phone
- Assist customers with online orders, deliveries, and product questions
- Message customers about delivery cut-offs, delays, or order updates
- Support their retail stockists with queries or small requests
- Keep customer info up to date and help with order tracking
- Support with coordinating marketing activations as required
- Assist the team with other customer-facing admin tasks as needed
Requirements:
- Relevant undergraduate degree
- Valid drivers license and vehicle
- A great communicator - friendly, clear, and professional across all channels
- Fast and efficient, with great attention to detail
- A multi-tasking pro who can stay calm when things get busy
- Comfortable using Google Sheets and quick to learn new systems
- A team player who's positive, reliable, and ready to help wherever needed
Customer Service Coordinator
Cape Town, Western Cape, South Africa
ZAR15,000
ZAR / month
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A South African online platform connecting employers with university graduates for employment and internship opportunities.