Account Manager, Partnerships
Account Manager, Partnerships
We are seeking a highly motivated Account Manager, Partnerships to join our Partnership Success team and help advance our mission of empowering everyone to live a long, full, and optimal life.
The ideal candidate brings strong experience in customer success and account management within healthcare consulting and/or project management. You are an exceptional communicator who can influence both clinical and business leaders with data-driven, creative solutions. You thrive in fast-paced, ambiguous environments, learn quickly, and have a bias toward action—comfortable not only identifying opportunities but also executing on them.
Reporting to the Director of Account Management, you will serve as a strategic advisor to key partners, navigating technical contexts with ease and ensuring clients realize the full value of their Recora partnership.
Responsibilities
- Partner with the Director of Account Management to support strategic growth initiatives and address client needs
- Manage a portfolio of key Recora partnerships, acting as the primary point of contact and the face of Recora for all client-related needs
- Build and maintain strong stakeholder relationships, driving high levels of partner satisfaction, loyalty, and advocacy
- Transform partners into Recora advocates by showcasing their successes through case studies, references, blogs, and other marketing initiatives
- Lead partner communications and engagement by preparing client-facing materials, delivering presentations, and managing meetings, quarterly business reviews (QBRs), and events
- Proactively manage client issues and escalations, collaborating with cross-functional teams (enrollment, operations, analytics, product, partnerships) to resolve challenges and optimize workflows
- Support daily partner operations, including investigating patient issues, managing and tracking referrals, ensuring billing accuracy, and generating EHR reports that improve efficiency, reduce errors, and deliver a seamless experience for patients and partners
- Develop a deep, data-driven understanding of Recora's products and solutions to identify opportunities for increased client value and operational efficiency
- Travel to client sites (~20%) as needed to provide support and strengthen relationships
Requirements for the Role:
- 3-5 years of experience in account management or client services role in a digital health or healthcare company
- You have strong IQ and EQ
- A reputation for quickly absorbing information, managing conflict, and communicating effectively to both working-level and senior stakeholders
- You're comfortable presenting to executive and frontline teams, and you're able to articulate complex technology and operational workflows to audiences of varying backgrounds
- A data-driven problem solver with exceptional analytical skills. You use data to persuade your audience and are comfortable with health system and medical group workflows
- Experience meeting deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
- Excellent collaboration and time management skills
- While not required, exposure to Epic/Cerner and basic analytics chops for routine data validation is a plus
- Passion for health care as evidenced by academic or personal pursuits and professional experience
- Willing to travel, work with clients on West Coast or central hours, and proximity to a major airport
- NYC-based candidates excited to work IRL 2+ days per week strongly preferred
Benefits
- Equity compensation in Recora
- Generous PTO / sick leave/health benefits
- FSA Commuter Benefits
- 401(k) plan
- Free lunch and snacks in the NY office
- Health and wellness stipend