Ops Support Specialist - Phoenix

Ops Support Specialist

Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco — public servants with a mission to advance the nation's monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation's central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service.

The Phoenix Processing Center currently has an excellent Ops Support Specialist opportunity in its Cash operations. The Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Services function with a focus on coin management and operations support. To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet project timelines.

This role is a critical component to our team's success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs. If you have strong communication, analytical, attention to detail, technical, and problem solving skills we would like to speak with you!

Location: Federal Reserve Bank – Phoenix Processing Center (PPC) (100% on-site) 1550 North 47th Avenue, Phoenix, AZ 85043

Hours: Monday to Friday 7:30am – 4:30pm

Responsibilities include but are not limited to:

• Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations
• Utilize multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint)
• Work with Customer Support to resolve inquiries
• Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices
• Serve as department's primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible
• Complete Department Accounting Entries
• Complete Daily, Weekly and Monthly Reports
• Effectively manage and balance all coin activities including mint shipments, coin terminals, and on-site coin
• Review and Complete the Daily GL Account Balances
• Process and Reconcile Daily Orders for the Paying Team
• Provide back up support to Paying Function
• Execute End of Day Closeout Duties
• Effectively acts as a liaison between management and staff
• Supports department goals and communicates them in a positive manner to co-workers
• In collaboration with Facilities, monitor inventory for AGV and SRM parts
• Make recommendations for improvement to existing processes
• Maintain good, supportive relationships and collaboration with colleagues in Cash operations
• Participate and contribute in workgroups
• Perform other duties as assigned

Qualifications:

• Proficient in Microsoft Office Suite
• Strong written and verbal communication skills
• Customer Service oriented
• Ability to exercise common sense judgment within defined practices and procedures to determine appropriate action
• Good analytical, multitasking, and time management skills
• Ability to work effectively and collaboratively within a team

Preferred:

• Associate Degree or equivalent work experience
• 1+ years of related experience
• Experience with database-driven software
• Experience collecting, transforming, analyzing, and reporting on data
• Experience working cross-functionally to meet internal and external client needs

Salary Range: Min: $45,600 - Mid: $59,100 - Max: $72,800 (Location: Phoenix, AZ)

Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with market data.

Benefits: At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.

The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer. If you need any assistance or accommodations due to a disability, please let us know.