Sr. IT Operations Analyst - Remote Eligible

RecargaPay It Ops Tech Lead Opportunity

Come Make an Impact on Millions of Brazilians! At RecargaPay, we're on a mission to deliver the best payment experience for Brazilian consumers and small businesses, by building a powerful digital ecosystem where the banked and unbanked connect, and where consumers and merchants have a one-stop shop for all their financial needs.

We serve over 10 million users and process more than USD 4 billion annually. We've been profitable since 2022 and operate our own credit business. We are an AI-first, 100% remote team, scaling in the rapidly changing Brazilian financial market.

Our goal? Deliver the best payment experience in Brazil for people and small businesses alike.

We value autonomy, ownership, and a bias for action. We're looking for people who are curious, hands-on, and driven by impact, who want to solve real problems, work with strong teams, and rethink what's possible.

If you're ready to do your best work, at scale, with purpose, this is your place.

Responsibilities

As an IT Ops Tech Lead, you will play a strategic role, serving as both a technical reference and team leader for IT Operations. This position requires a balance between technical expertise, process automation, people leadership, and cross-functional collaboration.

You will be responsible for driving scalability, reliability, and continuous improvement in IT support and operations, ensuring RecargaPay's employees across all regions have the right tools and infrastructure to perform at their best.

Strategic Leadership & Alignment

• Define IT Ops objectives and goals, ensuring alignment with RecargaPay's broader technology and business strategies.
• Collaborate with Cybersecurity, Infrastructure, HR, Purchasing, and other stakeholders to guarantee security, compliance, and operational excellence.
• Guide conversations to remove blockers, promote collaboration, and drive a culture of automation-first and self-service.

Automation & Continuous Improvement

• Lead the adoption of automation in IT Ops processes, including hardware/software provisioning, ticketing workflows, and access management.
• Identify and prioritize opportunities for AI-assisted automation to improve responsiveness, reduce repetitive tasks, and enhance the employee experience.
• Drive scalable solutions for managing over 600+ devices across multiple countries, ensuring processes keep pace with company growth.

Operational Excellence & Technical Guidance

• Ensure the technical quality of IT Ops deliverables by providing guidance on complex problem-solving in hardware, software, and network environments.
• Oversee the IT inventory lifecycle (procurement, deployment, maintenance, decommission), introducing tools and automations for efficiency.
• Define and monitor KPIs for IT Ops (helpdesk, SLAs, employee satisfaction), implementing continuous improvement actions.
• Ensure implementation of observability standards across IT Ops, including monitoring, alerting, and reporting on system health and support performance.

People Leadership & Development

• Actively participate in the recruitment, training, and development of IT Ops team members, fostering a growth-oriented and collaborative environment.
• Support staffing decisions, matching people to tasks based on skills, priorities, and development opportunities.
• Lead retrospectives and feedback cycles, driving continuous improvement within the IT Ops team.
• Define and follow up on individual development goals aligned with team and company objectives.

Compliance & Security

• Collaborate with internal and external auditors to maintain compliance with standards (PCI, DSS, CIS, NIST, LGPD).
• Partner with Cybersecurity to embed secure-by-design practices in IT Ops processes, leveraging automation for audits and reporting.

What We're Looking For

• Proven experience in IT Operations, preferably in scaling environments with distributed teams.
• Strong background in automation tools, scripting (Python, Bash, PowerShell), and endpoint management (MDM, Intune, JAMF, etc.).
• Hands-on experience with Google Workspace, Slack, and enterprise SaaS platforms.
• Knowledge of security frameworks and compliance standards.
• Experience managing IT assets at scale (Windows, Mac, peripherals).
• Strong leadership skills: capable of balancing strategic vision and tactical execution.
• Excellent communication skills, with the ability to align technical and non-technical teams.