Junior Operations Support Analyst - Remote Eligible

Junior Operations Support Analyst

Are you looking for a new challenge where you can grow, learn, and contribute from day one? At Real Tyme Analytics, we're seeking a passionate Junior Operations Support Analyst to join our engineering teams.

As a Junior Operations Support Analyst, you will focus on handling customer issues and providing technical support. This role requires strong communication, problem-solving, and technical skills. The ideal candidate will have a bachelor's degree or equivalent experience, preferably within the e-commerce industry.

What will you do in this role?

• Customer Support: Address customer issues escalated from L1 support, including technical problems, order discrepancies, and product inquiries.
• Technical Assistance: Provide troubleshooting and support for requests related to Medline.com functionalities, such as ordering and integrated systems.
• Problem Solving: Identify root causes of issues, implement effective solutions, and document resolutions for future reference.
• Knowledge Base Management: Contribute to and maintain the internal knowledge base to ensure accurate, up-to-date self-service and support content.
• Communication: Communicate clearly and effectively with customers and internal teams, providing timely updates and detailed explanations.
• Collaboration: Partner with support, product, and development teams to resolve issues and continuously improve the e-commerce experience.
• System Administration: Support e-commerce publishing systems, including user account setup, permissions, and configurations.
• Process Improvement: Recommend and implement process improvements, such as templating and automation—to enhance efficiency and reduce resolution time.
• Documentation: Maintain clear and organized records of all support interactions, issues, and resolutions.

What we're looking for:

• Successful completion of a four-year college degree is required.
• 2+ years of professional experience in the e-commerce industry or equivalent work experience in a related industry.
• 2+ years of professional experience in e-commerce ticketing systems.
• Proficient with HTML and CSS for publishing website banners.
• Proficient with application monitoring and logging tools like Splunk, AppDynamics, etc.
• Proficient with Oracle BCC, Java, SQL, and SAP.
• Strong soft skills:
• Communication.
• Problem-solving.
• Customer service.
• Organizational.
• Adaptability.

Why You'll Love Working Here:

• Competitive pay (USD).
• 100% remote work.
• Opportunity to grow and expand your career.