IT Support Officer

Power Progress. Partner with Producers. Grow Your Career at RDO Equipment.

At RDO Equipment, we're not just about machines, we're about people, progress, and purpose. Whether you're in the workshop, on the road, or in the office, your work helps power the industries that build and feed Australia. We're looking for a passionate IT Service Desk Level 1 to join our dynamic team in our Support Office Richlands. We're more than a leading equipment dealer of some of the world's most recognized brands John Deere and Vermeer; we're a people-first organization built on respect, integrity, and teamwork. Our confidence stems from our robust branch network, premium brands, and the stability of a family-owned business grounded in strong values.

Why RDO Equipment?

• Work with people who connect, collaborate, and make an impact together
• Flexible work options that let you live your life outside of work
• Real career pathways and leadership development
• We celebrate wins, support each other, and build careers that matter

Join Our IT Support Team!

Are you passionate about solving tech problems and delivering exceptional customer service? As an IT Service Desk Level 1, you'll be the go-to hero for our team, providing fast, friendly, and effective support. If you love troubleshooting, clear communication, and making technology work for people, this role is for you!

What You'll Be Doing

As an IT Service Desk you will:

• Be the First Point of Contact – Act as the friendly face (and voice!) of IT support, helping users via phone, email, chat, or the self-service portal
• Solve Everyday Tech Challenges – Tackle password resets, account setups, and basic troubleshooting for hardware and software issues
• Keep Things Moving – Log and manage all incidents in the ticketing system, prioritizing requests and tracking them through to resolution
• Escalate When Needed – Know when to pass complex issues to Level 2 support, ensuring a smooth handover and great customer experience
• Communicate Like a Pro – Provide clear updates, manage expectations, and keep users informed every step of the way
• Document & Improve – Record solutions, create knowledge base articles, and contribute to continuous improvement of IT services
• Deliver expert service and support to our customers and partners
• Contribute to a culture of safety, innovation, and continuous improvement

What You'll Bring:

• Customer Service Superstar – You love helping people and delivering a great experience.
• Tech-Savvy Mindset – Comfortable with Microsoft 365, Windows environments, and basic troubleshooting.
• Clear Communicator – Excellent verbal and written communication skills.
• Attention to Detail – You're thorough, accurate, and focused on continuous improvement.
• Team Player – Collaborative, adaptable, and ready to learn in a fast-paced environment.
• Qualifications – Degree or equivalent experience in IT or business, plus the right to work in Australia.

Who is RDO?

RDO Equipment sells and supports John Deere Construction, Forestry, Agriculture, and Turf products, as well as Vermeer Corporation's range of Construction and Environmental products. Continuing a 60-year Australian legacy of innovation and partnership with Australian industry, we proudly employ more than 800 Australians across our 28 dealership locations throughout Australia. RDO provides specialist sales and aftersales support to customers across industries including agriculture, roads and civil infrastructure, earthmoving, environmental resource management, mining, and forestry.

At RDO, our values are the foundation of everything we do. We partner with our people, build customers for life, create opportunities, act with integrity, and play to win. We're committed to fostering a workplace where everyone feels seen, heard, and valued. We welcome people of all backgrounds, experiences, and perspectives. Diversity drives innovation and inclusion fuels success.

Ready to Make Your Mark?

Ready to build what matters? Apply now and grow your career with RDO Equipment.