System Engineer

System Engineer (Network Engineer)

We are looking for a highly skilled and experienced Network Engineer to manage, operate, and support our enterprise network infrastructure. The ideal candidate will have deep hands-on experience in firewalls, switching, wireless technologies, and network security, with strong expertise in troubleshooting, configuration, and operations.

Key Responsibilities

• Design, configure, implement, and support enterprise network infrastructure including firewalls, switches, wireless, and cloud security platforms.
• Manage and troubleshoot Palo Alto Firewalls (mandatory) — policies, NAT, VPNs, security profiles, upgrades, and HA.
• Configure and support Cisco Nexus switches (mandatory) — VLANs, VPC, routing, OS upgrades, and troubleshooting.
• Manage Cisco Meraki switches and access points (mandatory), including dashboard administration, monitoring, wireless optimization, fine-tuning, and architecture understanding.
• Support Zscaler Internet Access (ZIA) and ZTNA solutions, including policy configuration and user troubleshooting.
• Monitor network performance using standard network monitoring tools, proactively identifying and troubleshooting issues.
• Handle incidents, service requests, and changes through a ticketing system, ensuring adherence to SLAs and ITIL processes.
• Perform root cause analysis (RCA) for network issues and implement preventive actions.
• Work closely with internal teams, vendors, and service providers for issue resolution and continuous improvement.
• Participate in network upgrades, migrations, and new technology implementations.
• Maintain network documentation, SOPs, and diagrams.

Mandatory Skills & Qualifications

• Strong hands-on experience with Palo Alto Firewalls (mandatory).
• Extensive experience with Cisco Nexus switches (mandatory).
• Hands-on experience with Cisco Meraki switches and wireless access points (mandatory).
• Experience with Zscaler (ZIA) and ZTNA security solutions.
• Solid understanding of network monitoring tools (mandatory).
• Experience working with IT ticketing systems and operational processes (mandatory).
• Deep technical expertise in Firewalls, Switching, and Wireless technologies, including configuration and advanced troubleshooting.
• Strong understanding of TCP/IP, LAN/WAN, routing, switching, and network security concepts.

Good to Have

• Knowledge of Zscaler Digital Experience (ZDX).
• Exposure to cloud networking (AWS / Azure / GCP).
• Relevant certifications such as CCNP, PCNSE, Meraki, Security certifications, etc.

Behavioral & Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and documentation skills.
• Ability to work independently in a fast-paced environment.
• Strong ownership mindset with customer-centric and operational focus.
• Strong documentation creation ability.

Work Requirements

• 5 days work from office (no remote/hybrid).
• Availability for critical issue support, maintenance windows, and on-call support as required Location - Bangalore

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.