Junior Associate, Business Operations

Junior Associate, Business Operations

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organization, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

About the Role

We are looking for a proactive and detail-oriented Customer Onboarding Associate on a contract basis to support our payroll platform onboarding process. This role involves assisting new customers with their setup, ensuring a smooth experience, and providing clear reporting on onboarding progress and closures.

Key Responsibilities

• Handle basic customer conversations during the onboarding process with clear and professional communication.
• Guide customers step-by-step to successfully complete payroll platform onboarding.
• Track, report, and maintain records of onboarding progress for each assigned account.
• Provide visibility on customer onboarding status and project closures expected from onboarded customers.
• Work closely with internal teams to escalate issues or gather required inputs.
• Complete assigned tasks within defined timelines and ensure high-quality output.

Requirements

• Basic communication and conversational skills to interact with customers confidently.
• Familiarity with Microsoft Excel / Google Sheets (basic functions such as VLOOKUP, filters, formatting, etc.).
• Proactive, fast learner with the ability to quickly understand processes and adapt to changes.
• Detail-oriented with strong ownership to ensure timely task completion.
• Ability to document and report work done, along with projecting expected closures from onboarded accounts.

Preferred Qualifications

• Prior experience in customer onboarding, support, or operations is a plus.
• Exposure to SaaS platforms, HR/Payroll tools, or fintech solutions will be an advantage.