System Support Specialist

Razer System Support Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities:

We are seeking a highly skilled and customer-focused System Support Specialist to ensure the stability, reliability, and seamless performance of our business-critical systems. This role involves proactive monitoring, in-depth technical troubleshooting, and comprehensive integration support. As a System Support Specialist, you will manage complex merchant issues, deliver day-to-day (BAU) support, and maintain smooth connectivity across integrated platforms. You will also act as a vital link between technical teams and non-technical stakeholders, driving effective collaboration and clear communication.

Key Responsibilities:

• Document support activities, incident resolutions, and system changes.
• Generate reports on system performance, incident trends, and support metrics.
• Ensure compliance with operational procedures and service level agreements (SLAs).
• Act as a bridge between technical teams and non-technical stakeholders.
• Investigate and resolve complex technical issues related to payment gateway services, merchant integrations, web applications, and backend scripts.
• Debug and analyze scripts written in PHP, Laravel, JavaScript, jQuery, Vue.js, MySQL, and MariaDB, identify root causes, and propose effective solutions.
• Maintain clear and accurate documentation for integration processes and configurations.
• Guide merchants through technical integration, ensuring smooth onboarding and proper usage of APIs and SDKs.
• Troubleshoot merchant-reported issues, including API calls, scripts, and payment processing errors, and provide technical expertise to resolve integration roadblocks for successful deployments.
• And other duties as assigned.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Must be able to work at the i-City Shah Alam office.
• Minimum 3 years of experience as a System Support Specialist or in a related role.
• Strong knowledge of software development methodologies and best practices.
• Proven experience in requirements gathering, analysis, and documentation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.
• Ability to work independently while managing multiple support tasks, incidents, and projects simultaneously.
• Strong attention to detail and commitment to delivering high-quality work.

Pre-Requisites:

Are you game?