Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
As a Technical & Customer Support Specialist, you will provide assistance and support to merchants and customers utilizing our payment gateway services. Your responsibilities will include assisting with onboarding, handling merchant inquiries, and ensuring their experience with our payment gateway is seamless. This position requires good communication skills, basic technical knowledge, and a focus on customer satisfaction.
Technical Issue Resolution
Operational Support
Client Interaction and Communication
Collaboration and Knowledge Sharing
Additional Information
Education: Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, or equivalent.
Experience: Minimum of 1 year in a relevant field; fresh graduates are encouraged to apply.
Technical Knowledge:
Prior experience in technical support or customer service within the fintech or payment processing industry is preferred.
Familiarity with payment processing systems, APIs, electronic transactions, and web technologies is a plus.
Experience with ticketing systems and CRM software.
Strong troubleshooting and problem-solving skills.
Soft Skills:
Strong customer service orientation and the ability to explain technical concepts to non-technical users.
Excellent verbal and written communication skills
Collaborative team player with flexibility to adapt to changing priorities.
Initiative to learn new technologies and tools quickly.
Additional Requirements:
Willingness to work extended hours, including evenings, weekends, or public holidays, as needed.
Willingness to work in BGC and adapt to changes in responsibilities or scope.
Are you game?