Technical Support Specialist (onsite)

Technical Support Specialist

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Are you ready to go beyond?

We have an exciting onsite opportunity for a Technical Support Specialist working with our Client Services Group. This will be an onsite opportunity located at our East Hartford, Connecticut campus location.

What You Will Do:

The Secure Computing Digital Technology team is looking for a motivated Technical Support Specialist to work within our Client Services group. You'll support other Pratt & Whitney employees, while working with a dedicated team of IT architects, system administrators, and support professionals to deploy and manage programs that meet the strict requirements of our internal customers and the United States Government. In addition to supporting the overall team, this role can be tailored to someone looking to advance their career in Cybersecurity.

Responsibilities may include:

• Respond to security-related incidents, perform break-fix activities, and resolve help desk tickets.
• Hands-on management of desktop support activities to include imaging, hardware and software troubleshooting, hardware deployment and refresh.
• Hands-on management of VoIP phone and printers.
• Develop, maintain, and follow standard work and other documentation.
• Assist in the vulnerability patch management program to include deployment, reporting, and validation.
• Provide day-to-day support of security-related tools including Splunk and Tenable software.
• User account creation and password reset.
• Maintain Antivirus and Vulnerability definition updates.
• Work with Cyber & Compliance to analyze and establish security requirements, baselines, and policy.
• Participate in compliance inspections, preparations, and corrective actions.
• Support transition of cybersecurity policy to Risk Management Framework.
• Participate or oversee project tasks.
• Build and maintain customer relationships.

Qualifications You Must Have:

Bachelor's degree in Computer Science, IT, MIS or Engineering, with 2+ years' experience in IT and/or Cybersecurity; OR an Associates Degree with 4+ years of experience in IT and/or Cybersecurity; OR without a degree 6+ years of experience in IT and/or Cybersecurity. US Citizenship is required (Due to program requirements). Ability and desire to obtain and maintain US security clearance at the Secret or Top-Secret level within 1 year of employment. Obtain (within 6 months of hire) and maintain DoD-recognized cybersecurity baseline certifications such as Security+.

Qualifications We Prefer:

Active Secret or Top-Secret Security Clearance. DoD 8570.01 IAT Level II Certification - ex. Security+, CySA+. Experience with RMF, JSIG, DAAPM, NIST SP 800-53, NIST SP 800-171, CNSSI 1253. Familiarity with security hardening guides & tools (DISA STIGs/SCAP). Experience with administration of Windows and Linux systems.